Job offer


Job-ID: 114651_DE_2

Service Delivery Manager, 80-100% (w/m)

T-Systems Schweiz AG
Zollikofen, Switzerland
Job level:
Employment type:
Full Time - Regular
Application Deadline:
Experience Required:
5 Jahre und mehr
Languages Required:
Deutsch, Englisch
Functional Area:
ICT / IT Consulting
ICT / IT Operations
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Als Service Delivery Manager bist du zusammen mit einem Team verantwortlich für einen reibungslosen Ablauf der vertraglich vereinbarten Services für einen unserer grössten Kunden. Zu deinem Aufgabenportfolio gehört im Wesentlichen:

  • Einhaltung der vertraglich vereinbarten Services in Bezug auf Zeit, Qualität und Kosten
  • Ansprechpartner für den Kunden für alle vertraglichen und finanziellen Belange
  • Optimierung von Verträgen und Service-Vereinbarungen
  • Stetige Weiterentwickelung von bestehenden Services (Neugeschäft erkennen und generieren)
  • Verantwortung für den reibungslosen Ablauf von Eskalationen
  • Qualitätskontrolle und Monitoring von internen Prozessen mit Produktion und Verkauf
  • Etablierung und Weiterentwicklung einer tragfähigen Kundenbeziehung um die Rolle des „Trusted Advisors“ ausführen zu können.

Du verfügst über mind. 5 Jahre Praxiserfahrung im ICT Umfeld mit Schwerpunkt Service Delivery Management. Im Detail bringst du folgende Fähigkeiten mit:

  • Ausgewiesene kommerzielle und technische Kenntnisse von „end to end“ ICT Serviceerbringung
  • Ausgeprägte Projekt- und Change Management Kenntnisse
  • Erfahrungen mit Budgetplanungen/Kostenkontrollen
  • Sehr gute Kommunikationsfähigkeiten und Konfliktmanagement Kenntnisse
  • Verhandlungsstark und guter Netzwerker
  • Sehr gute Deutsch- und Englischkenntnisse
  • Part-time possible

  • Home office/mobile working possible

  • Connection to public transport

  • Canteen on-site

  • Flexible working hours

  • Training offers and allowances

  • Pension scheme

  • Parking available

ICT ist unsere Profession und unsere Leidenschaft. Wir arbeiten an den Innovationen von morgen und treiben mit unseren Lösungen den digitalen Fortschritt voran. Erfolg basiert bei uns auf dem Austausch von Ideen in einer offenen Unternehmenskultur. Wir sind davon überzeugt, dass Veränderungen neue Chancen für Entwicklung und Innovation bringen.

“Any questions? I´m happy to help! For your application please use our online job tool.”


Eva Steiger

+41 (0)78 7180 789

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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Two clicks for more data privacy: click here to activate the button and send your recommendation. Data will be transfered as soon as the activation occurs.