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Job-ID: 117618_EN_2

Service Delivery Manager - International Demand Manager (Debrecen) 1

Deutsche Telekom IT & Telecommunications Hungary Kft.
Budapest, Hungary
Job level:
Employment type:
Full Time - Regular
Languages Required:
English, German
Functional Area:
ICT / IT Operations
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The IDM (International Demand Manager) builds and maintains a well-functioning long-term relationship with a defined customer base (DTAG subsidiaries) and acts as a primary point of contact for the central IT infrastructure service portfolio. By consulting and promoting its products and services such as assessing the customers needs, it seeks to support its customers' business interests in a way that is consistent with DTIT's standardization strategy, including cost-effectiveness considerations. The customer needs and possible solutions are discussed with central architecture and other stakeholders. The IDM follows-up the solutions from the design phase through to implementation, informing the customers about the key milestones. In addition to a defined customer base the IDM is also responsible for a specific area (cluster) within the service portfolio where she/he coordinates global topics in close collaboration with other IDMs.

Main Tasks:

• Continuous and regular contact with the IT Management and dedicated counterparts of the DTAG subsidiaries
• Conclude service contracts and ensure that they are executed optimally for both the customer and DTIT over the lifecycle of the contract
• Preparation and alignment of data privacy agreements
• Evaluating requirements and cosnulting customers in regards the possible solutions towards the service portfolio
• Informing customers on the status of their requirements and ensure transparency
• Ensuring that deadlines and service levels are met
• Developing suggestions for improving services and reducing costs
• Supporting the introduction of new such as the retirement of EOL services
• Initiating and supporting IT infrastructure projects and monitoring their progress
• Continuously seeking and exploiting portfolio development opportunities and influencing the international Roadmap
• Conducting service reviews and customer meetings
• Supporting the international communication
• Supporting the annual budget planning of the customers to cover the central infrastructure service costs
• Supporting and monitoring the billing process
• Handling escalations

  • Broad knowlegde of IT solutions especially infrastructure services
  • Outlook, Excel and PowerPoint knowledge
  • English C1/C2 - must have, because of a lot of communication with different countries globally
  • German C1/C2 - must have, because of a lot of communication with German counterparts 
  • Process orientation and analytical thinking
  • Organisational skills


  • ITIL
  • Agile methodologies
  • Degree in IT or Business Administration

Present in the market under the Deutsche Telekom IT Solutions brand name, IT-Services Hungary (ITSH) is a subsidiary of the Deutsche Telekom Group and is the largest ICT employer in Hungary. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 4500 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team. 

Further career information

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Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

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Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

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