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Job-ID: 110307_EN_2

SLA Manager

Company:
Deutsche Telekom Pan-Net s.r.o.
Locations:
Athens, Greece
Job level:
Professional
Employment type:
Full Time - Regular
Experience Required:
5 years and more
Languages Required:
English, German
Functional Area:
ICT / IT Development
Technology and Networks
ICT / IT Projects
ICT / IT Operations
ICT / IT Consulting
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Tasks:

  • Drive synergies by using up-to-date, well proven and agreed SLA standards/documents within the Group.
  • Focus on activities with major suppliers in the areas of key technologies (Access, Core, Transport, Cloud).
  • Adjust and improve the maintenance SLA requirements according to the new production models and concrete feedback from SLA community.
  • Ensure cost transparency and best price performance.
  • Manage and coordinate/ support the SLA community to share resources and best practices within DT Group.
  • Expert for Operations and Management of telecommunications infrastructure in terms of Service Level Agreements (SLA) for all DT markets
  • Assessment of relevant suppliers within RFQs and steering of decisions for supplier selection in terms of Service Level Agreements (SLA)
  • TCO Modeling for European-wide RFx and Tenders
  • Develop Operations Topics for the DT group (e.g. Automation (RPA))

Professional skills:

  • University degree in IT/ Telecommunications and additional qualification like MBA is beneficial
  • More than 5 years of professional experience in the telecommunications industry
  • Proven Job experience in a dynamic and unsure environment
  • Excellent skills in negotiation and conflict management
  • Intercultural competences as well as able to cooperate in virtual teams
  • Self-motivated, result-oriented and proactive person is very welcome
  • Strong in Communication, Presentation and good team player
  • Very skilled in assertiveness and passionate for your ideas
  • Excellent in English (business fluent)
  • Knowledge in German and further languages is beneficial

Specific skills (Methods, trends, language, knowledge):

  • Deep understanding of OSS / BSS landscape and operation models of the Natcos
  • Professional experience with service providers (ISP, Telco or consulting)
  • Extended knowledge in network and service management (e.g. Assurance, Fulfillment)
  • Specialist knowledge to architecture of Telco/IT systems
  • Deep knowledge to mobile and fixed network technologies (e.g. 3G, LTE, GPON, DWDM)

Data Privacy Information and Consent with Processing of Personal Data

By replying to the job offer, I hereby grant company Deutsche Telekom Pan-Net Greece EPE., with its registered seat at 59-61 Agiou Konstantinou street, 15124, Amaroussion, Attica, Greece, ID No.: 134112901000 / 300378 (the “Company”) the consent with processing of my personal data in the following scope: academic title, name, surname, photography, contact details (e-mail address, address, phone number), information about achieved education, previous working experience, other information that are included in my CV/motivation letter, and so for the purpose of participation in a selection process for the job position that I am applying for. This consent is granted for definite period of 6 months.

My personal data will not be subject to automated decision making and profiling. My personal data will be provided only to the following recipients within Deutsche Telekom AG Group: Deutsche Telekom Services Europe GmbH, Friedrich-Ebert-Allee 140, D-53113 Bonn, Germany; Deutsche Telekom Services Europe Romania S.R.L., 319G Splaiul Independentei, Bucharest, Romania; Deutsche Telekom AG, Friedrich-Ebert-Allee 140, D-53113 Bonn, Germany; Deutsche Telekom Pan-Net s.r.o., Jarabinková 1, 821 09 Bratislava, Slovak Republic. My personal data will not be transferred to third countries.

In connection with the processing of my personal data the Company provides me with the following information:

Please be informed that you have the following rights: (i) to request access to your personal data, (ii) to correct your personal data, (iii) to delete your personal data, (iv) to limit the processing of your personal data, (v) to object processing of your personal data, (vi) to the portability of your personal data, (vii) to file a complaint with the competent supervisory authority, (viii) to withdraw your consent with processing. Please note that processing of personal data is prerequisite for participation in selection process. If you do not provide us with your consent, or if you withdraw your consent during the selection process, we cannot process your personal data and thus you cannot participate in the selection process for concrete job position.

Contact for provision of additional information about the protection and processing of your personal data is: pan-net.greece.privacy@telekom.com . Additional information about data privacy you can find on the following link.

  • International activity

Deutsche Telekom Pan-Net s.r.o. designs, operates and steers the joint pan-European network ("Pan-Net") of Deutsche Telekom. The company is a member of the Deutsche Telekom Group with head quarter in Bratislava and locations in Europe. Deutsche Telekom PanNet is building the capabilities for Deutsche Telekom’s future centralized production platform across Europe.

Pan-Net local entities that are set up in DT’s national companies across the European footprint are hosting back- end Data Centers as well as Service Operations Center and Test Facility.

We are looking for candidates with a start-up mentality that are equally able to support the initial setup with the necessary flexibility and to define a sustainable target organization based on the key production principles of Pan Net, in technology leading cloud envirorment.

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Recruiting Team Deutsche Telekom Pan-Net s.r.o.

myhr_recruitment@telekom.com

0080080056056

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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