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Job-ID: 110777_HU_2

T-Systems | IT Service Delivery Manager

Company:
T-Systems Magyarország Zrt.
Locations:
Budapest, Hungary
Job level:
Graduate
Employment type:
Full Time - Regular
Application Deadline:
11/01//2019
Functional Area:
ICT / IT Operations
Other positions of interest
ICT / IT Projects
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IT Service Delivery Manager

Job brief

We are looking for an IT Service Delivery Manager (SDM), who supports FreeMove Alliance (www.freemove.com) to deliver top class services to its multinational customer base and who will ensure FreeMove Alliance uses internal tools and systems, too, in a coherent way. The Service Delivery Manager will work to maintain existing IT environment, will drive new initiatives to improve services to enhance customer satisfaction. To be successful in this role, you will focus on keeping internal and external stakeholders satisfied with offered services through managing projects, fixing any reliability issues, troubleshooting technical issues, ensuring that service agreements are met, tracking service metrics and helping products and services professionals, who are responsible for getting services delivered to clients. At least 2-3 years of relevant work experience is required.

Tasks and responsibilities:

  • Act as the point of contact between our internal core team, external providers and subject matter experts of the Products & Services Work Group
  • Ensure that the Alliance’s infrastructure and its services are up and running meeting pre-defined SLAs
  • Handle escalations as they arise, proactively monitor and manage development, work on potential new products or services as part of a project team, 
  • Manage change initiatives properly and systematically to ensure availability, performance and reliability of the systems impacted by change
  • Examine and influence what technologies will be adopted to meet future business needs, prioritize project, select vendor, recommend to invest in IT systems 
  • Show confidence in IT Incident Management, Service Request and Problem Management processes 
  • Coordinate contractor activities ensuring working procedures are adhered to at all times
  • Using a project management mind-set, participate in business continuity and disaster recovery planning, testing and management
  • Act as the link between Products and Services Work Group of the Alliance and Project Manager of FreeMove to actively steer IT related projects.
  • Work with multinational teams to determine necessary activities to successfully deliver projects throughout the given service line or function
  • Provide management reports and present on project/change/escalation status

Skills and experience

  • Good all-round technical adaptability
  • Minimum 2-3 years practical experience in IT service management 
  • Agile and flexible to concentrate and orchestrate our small IT ecosystem, bring it to a next level
  • Having a cloud, over-the-top mindset to manage: sales platform, cloud environment, sharepoint, multiple mail accounts, domains, website, briefs, bid management tool..etc
  • Think outside the box. Concentrate our small ecosystem, using OTT providers, oversee how existing tools come together and define development paths
  • Ability to pick up new things quickly and a keen interest in all IT related matters that the Alliance is concerned with
  • Proficient in English
  • Enthusiastic individual with great people skills
  • Excellent written and verbal communication
  • Flexible and pragmatic, excellent problem-solving, team, and time management skills
  • Knowledge of Microsoft solutions for end users
  • Certifications in Project Management, Business Analysis and Project Assurance is a plus
  • Familiarity with ITIL v2 or 3 would be advantageous
  • Childcare facility on-site

  • Connection to public transport

  • Canteen on-site

  • Training offers and allowances

  • Employee discounts

  • Health offers and insurance

  • Life insurance

  • Onboarding programme

T-Systems Magyarország hazánk piacvezető infokommunikációs (ICT) szolgáltató vállalata. Innovatív informatikai megoldásokat nyújtunk az egészségügyben, kereskedelemben, közlekedésben, mezőgazdaságban, iparban és a pénzügyi szektorban működő kis-, közép- és nagyvállalatok, valamint az állam- és közigazgatás számára; így járulva hozzá hazánk digitalizációjához. Csapatunkban több mint 1100 informatikus, 300 értékesítő, 200 gyakornok dolgozik, 800 alvállalkozóval és 450 partnerrel működünk együtt.

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HR Shared Service Center

Myhr_recruitment@telekom.com

00800080056056

Further career information

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Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

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You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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