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Job-ID: 110777_HU_2

T-Systems | IT Service Delivery Manager

T-Systems Magyarország Zrt.
Budapest, Hungary
Job level:
Employment type:
Full Time - Regular
Application Deadline:
Functional Area:
ICT / IT Operations
Other positions of interest
ICT / IT Projects
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IT Service Delivery Manager

Job brief

We are looking for an IT Service Delivery Manager (SDM), who supports FreeMove Alliance ( to deliver top class services to its multinational customer base and who will ensure FreeMove Alliance uses internal tools and systems, too, in a coherent way. The Service Delivery Manager will work to maintain existing IT environment, will drive new initiatives to improve services to enhance customer satisfaction. To be successful in this role, you will focus on keeping internal and external stakeholders satisfied with offered services through managing projects, fixing any reliability issues, troubleshooting technical issues, ensuring that service agreements are met, tracking service metrics and helping products and services professionals, who are responsible for getting services delivered to clients. At least 2-3 years of relevant work experience is required.

Tasks and responsibilities:

  • Act as the point of contact between our internal core team, external providers and subject matter experts of the Products & Services Work Group
  • Ensure that the Alliance’s infrastructure and its services are up and running meeting pre-defined SLAs
  • Handle escalations as they arise, proactively monitor and manage development, work on potential new products or services as part of a project team, 
  • Manage change initiatives properly and systematically to ensure availability, performance and reliability of the systems impacted by change
  • Examine and influence what technologies will be adopted to meet future business needs, prioritize project, select vendor, recommend to invest in IT systems 
  • Show confidence in IT Incident Management, Service Request and Problem Management processes 
  • Coordinate contractor activities ensuring working procedures are adhered to at all times
  • Using a project management mind-set, participate in business continuity and disaster recovery planning, testing and management
  • Act as the link between Products and Services Work Group of the Alliance and Project Manager of FreeMove to actively steer IT related projects.
  • Work with multinational teams to determine necessary activities to successfully deliver projects throughout the given service line or function
  • Provide management reports and present on project/change/escalation status

Skills and experience

  • Good all-round technical adaptability
  • Minimum 2-3 years practical experience in IT service management 
  • Agile and flexible to concentrate and orchestrate our small IT ecosystem, bring it to a next level
  • Having a cloud, over-the-top mindset to manage: sales platform, cloud environment, sharepoint, multiple mail accounts, domains, website, briefs, bid management tool..etc
  • Think outside the box. Concentrate our small ecosystem, using OTT providers, oversee how existing tools come together and define development paths
  • Ability to pick up new things quickly and a keen interest in all IT related matters that the Alliance is concerned with
  • Proficient in English
  • Enthusiastic individual with great people skills
  • Excellent written and verbal communication
  • Flexible and pragmatic, excellent problem-solving, team, and time management skills
  • Knowledge of Microsoft solutions for end users
  • Certifications in Project Management, Business Analysis and Project Assurance is a plus
  • Familiarity with ITIL v2 or 3 would be advantageous
  • Childcare facility on-site

  • Connection to public transport

  • Canteen on-site

  • Training offers and allowances

  • Employee discounts

  • Health offers and insurance

  • Life insurance

  • Onboarding programme

T-Systems Magyarország hazánk piacvezető infokommunikációs (ICT) szolgáltató vállalata. Innovatív informatikai megoldásokat nyújtunk az egészségügyben, kereskedelemben, közlekedésben, mezőgazdaságban, iparban és a pénzügyi szektorban működő kis-, közép- és nagyvállalatok, valamint az állam- és közigazgatás számára; így járulva hozzá hazánk digitalizációjához. Csapatunkban több mint 1100 informatikus, 300 értékesítő, 200 gyakornok dolgozik, 800 alvállalkozóval és 450 partnerrel működünk együtt.


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Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

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You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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