Job offer

Hoettges

Job-ID: 113369_EN_2

Technical Incident Manager (Pécs)

Company:
IT Services Hungary
Locations:
Pécs, Hungary
Job level:
Professional
Employment type:
Full Time - Regular
Application Deadline:
03/31/2020
Languages Required:
English
Functional Area:
ICT / IT Operations
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Are you at your best when coordinating and collaborating with others? Are you adept at communicating complex issues clearly and concisely. Do you have proven ability in technological incident and crisis management?

We’re looking for a Lead Incident Manager in our Open Telekom Cloud Operations Team to:

  • Be the central contact providing an overview of the production health of the platform
  • Provide incident and crisis management both internally and across teams
  • Establish and maintain collaborative working relationships with functional counterparts of other teams
  • Trend Incident and Problem ticket data to ensure that we have effective Problem management in terms of reducing repeat Incident occurrence
  • Help define and refine the telemetry needed to monitor the services provided by your team
  • Understand the BCM capabilities for the most important platform elements and services and the parameters for invocation during Major Incidents

You have:

  • Several years of experience within an enterprise-level IT operations organization
  • ITIL certification and experience as a service-, incident- or problem manager
  • Experience in managing IT incidents in a global, multi-stream environment
  • Excellent interpersonal skills and a collaborative management style
  • A demonstrated commitment to high professional ethical standards and a diverse workplace
  • Excellent analytical and problem solving skills in connection with a solution-oriented attitude
  • Knowledge of diverse technology solutions and services (networks, operating systems, infrastructure components, applications)
  • Excellent communication skills that allow you to interact on all levels
  • Ability to delegate and collaborate
  • A demonstrated commitment to high professional ethical standards and a diverse workplace

You are:

  • Capable of understanding client needs and translating this into products and services
  • Fluent in business English and able to communicate clearly and effectively across all levels
  • An excellent team player with a proactive, positive personality and "can-do" attitude
  • Flexible and able to remain calm in highly stressful environment
  • Have the ability to multi-task and prioritize incidents accordingly

IT Services Hungary is Hungary’s largest ICT employer and the Hungarian affiliate of T-Systems International. As a critical link in the international production chain of T-Systems, IT Services Hungary is the most dynamically developing IT service centre in Hungary. It has won the ‘Investor of the Year’ award twice, in 2008 and in 2015. From among the wide range of IT and telecommunications consulting services, the company focuses on the innovation, management and outsourcing of IT solutions, as well as development and systems integration. The company is constantly developing its sites in Budapest, Debrecen, Pécs and Szeged, and welcomes applications from career-starter and experienced IT specialists.

Are you at your best when coordinating and collaborating with others? Are you adept at communicating complex issues clearly and concisely. Do you have proven ability in technological incident and crisis management?

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ITSH HR Recruitment Team

myhr_recruitment@telekom.com

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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