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Voicification – looking for innovative solutions for our customers

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To reach its inspiring “voicification” ambition, Deutsche Telekom brings a voice-first interface to all its customers: internal, consumers and business of all segments and industries. With our partners’ support, we ensure voice enabled innovations are available as products or services to Deutsche Telekom’s customers quickly and easily. We inform and inspire our stakeholder and Deutsche Telekom – by providing fresh insights and new perspectives to drive growth and differentiation by highlighting trends and developments within the global smart voice market.

Voicification

With our voicification focus topic, we actively support the Magenta Voice program, making voice the ubiquitous natural interface and hygiene factor for all Deutsche Telekom’s products and services, with a specific focus on TV, connectivity solutions and customer service, working closely with both strategic partners and startups.  

We also work closely with the B2B team to leverage the core platform to enable tomorrows out-of-the-box voice bot modules, chat bots and dialog flow products by testing new use cases leading to our future Telekom sales portfolio, in close cooperation with Telekom’s corporate customers, software vendors and startups. 

Our team understands the biggest stakeholder challenges and pain points and scout for the most innovative and privacy-compliant partners to ensure we create use cases that are needs-based.

Value created

We actively contribute to B2B segment discussions, identifying newly developing customer needs, industry specific requirements, prospective partners, routes to market and new use cases that can be enabled in the journey to realize a voice first customer journey.

We solve B2B challenges with a ready to use voice platform, out-of-the-box voicification modules, partner solutions, as well as the system integration support according to the individual need both internally and for our B2C/B2B customers.

If you are a (potential) partner, with a value add in our networks please reach out to us! Mail to: voice@telekom.de

Do you want to learn more about us? Check our presences on B2B and tech incubation following the links. 

Use-Case Approach

We define the customer challenge, based on problem definition and scout for fitting solutions (from longlist to shortlist), run a pilot with one or more highly qualified solutions and ultimately select the best performing one. 
 

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Extended Reality

Our XR team builds unique extended reality experiences, together with our partners, and brings them to our customers.

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