Corporate Responsibility

Personal data

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Your personal data or personal information consists of three key parts: your address data, contract data and payment data.

Personal data increase individual experience.

Personal data increase individual experience.

What personal data do we store?

Deutsche Telekom saves your name, address, birth date, gender and bank details for as long as you have a contract with us. When you terminate your contract relationship with us, we delete all your data at the end of the following calendar year.

What do we do with your personal data?

We always want to give our customers the best possible experience. To do so, we need personal data for certain processes, for example your city, street and house number. This information helps us to suggest the best possible Internet lines for your current residence or workplace from a technical standpoint. If you ever need to contact us, having your personal data helps us assist you more quickly.

Is data provided to third parties?

We do not pass your personal data on to third parties as a matter of principle. We sometimes use anonymized demographic data for analyses, which enable us to constantly maintain and improve the quality of our offerings. These analyses help us spot certain trends better, for example, showing us where to improve network coverage. This information cannot be traced back to you as an individual. We also use names and addresses for credit checks of our customers with Schufa. We only pass on this data if a customer fails to fulfill their contractual obligations or if personal data is misused and a court orders a disclosure. However, this only happens very rarely. If you want to be listed in the phone book, we need your explicit approval.

Motionlogic GmbH, a wholly owned subsidiary of Deutsche Telekom that is also subject to the company’s stringent data privacy policies, continues to use anonymized contract data (age group, zip code, gender) to improve infrastructure, including public transportation. We give you the option of objecting to the use of anonymized data (age group, zip code, gender) for non-personal uses like improvement of infrastructure. You simply have to use the opt-out button.

Your anonymized contract data are beneficial to the planning of services.

In some cases, Deutsche Telekom will provide its wholly owned subsidiary Motionlogic GmbH with anonymized contract data (age group, zip code, gender) for statistical analysis.

This can be used to improve infrastructure. In public transportation, the planning of bus and train schedules can be improved as a result.

Store hours can be planned based on need. 

Thanks to the anonymization process, individual persons cannot be linked to the data.

The technical processes being used have been evaluated in independent tests in terms of their functionality and the security of anonymization. On this page, you have the opportunity to object to the use of anonymized contract data (age group, zip code, gender).

To do so, please enter your cell phone number into the form and press the button “Please send code”. You will receive a text message containing a four-digit code after the request is sent. Please enter it there.

Crazy facts - Personal data

Crazy facts

Around 60 percent of all Deutsche Telekom customers with a contract – or around 31 million people – receive their bills online.

If we assume that each bill is two to three pages long, this saves around 500 million sheets of paper. That's the equivalent of 50,000 trees each year.

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