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Deutsche Telekom brings the 2010 financial year to a successful close and expects almost stable development in 2011

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  • Adjusted EBITDA target achieved, free cash flow guidance exceeded
  • Net profit increased almost five-fold compared with 2009
  • Increased revenue from German operations in fourth quarter
  • Mobile data business increased by almost 30 percent
  • Further improvement in margins at T-Systems
  • Proposed dividend of EUR 0.70
  • Outlook for 2011 promises stability

Deutsche Telekom achieved and, in some cases, even exceeded its financial targets for 2010. The Group recorded adjusted EBITDA of EUR 19.5 billion in the financial year just ended, matching the forecast made at the start of 2010 (excluding the deconsolidated T-Mobile UK that accounted for around EUR 0.5 billion). At EUR 6.5 billion, free cash flow was considerably higher than the EUR 6.2 billion originally expected. Business in Germany was strong, with mobile Internet, smartphones, broadband lines and Internet-based (IPTV) television as the growth drivers.

Net revenue increased by 0.4 percent to EUR 62.4 billion excluding the UK. At EUR 3.4 billion, adjusted net profit was on a par with the 2009 figure. Unadjusted for special factors, net profit stood at EUR 1.7 billion, a substantial increase from EUR 0.4 billion in the previous year.

"We delivered solid figures in 2010. We have battled through the headwind caused by the economic environment, special taxes in several countries, and stiff competition. I am particularly pleased about the slight increase in revenue," said René Obermann, CEO of Deutsche Telekom. "At the same time, we have started to implement our new strategy and invested in the future. You have to sow before you can reap."

The Group continued to invest heavily in 2010. Cash capex totaled EUR 8.6 billion, around 7 percent less than in 2009. Deutsche Telekom also invested an additional EUR 1.3 billion in new spectrum acquired in the frequency auction in Germany. At the same time, the Company successfully continued its efforts to improve efficiency with the second part of its Save for Service program. Of the gross savings of EUR 4.2 billion planned for the period between 2010 and 2012, savings of EUR 2.4 billion have already been made, which is equivalent to 60 percent of the overall target for the new three-year program. The management invested a substantial portion of this in improving the Company’s position on the market, which still leaves a net cost reduction of EUR 1 billion.

Deutsche Telekom underpinned its good credit standing with sound financial indicators. The equity ratio, for example, increased by almost one percenttage point to 33.7 percent. This includes expenses for the settlement in Poland, exceptional HR expenses, and the special tax in Hungary, as well as impairment of goodwill and property, plant and equipment in Greece and Romania. Overall, special factors and one-time factors led to a net decline of around EUR 1.3 billion in net profit in the fourth quarter.

In its operating business the Company recorded particularly strong growth in broadband lines, IPTV, and sales of smartphones. Mobile Internet business was once again a growth driver with mobile data revenues increasing by 29.2 percent to EUR 4.4 billion in 2010. Revenues from T-Systems’ business with cloud services also grew.

Based on these results, the Board of Management and Supervisory Board will be proposing to the shareholders’ meeting a dividend of EUR 0.70 per share for 2010. Including the completed share buybacks amounting to EUR 0.4 billion in 2010, total shareholder remuneration will amount to EUR 3.4 billion. This is in line with the Company’s shareholder remuneration policy for the years through 2012 that was presented a year ago.

Deutsche Telekom expects earnings to remain almost stable in the 2011 financial year, again excluding the UK. Adjusted EBITDA is expected to remain approximately on a par with the 2010 level and amount to around EUR 19.1 billion in 2011. Free cash flow is expected to remain at the 2010 level of EUR 6.5 billion at least, or to increase slightly. "What we say can be relied on. This applies to both our business and our relationship with employees and shareholders. We stand for a sustainable financial strategy, solid balance sheet ratios, and a consistent dividend policy," explained Timotheus Höttges, CFO of Deutsche Telekom. "The dividend of EUR 0.70 per share – which is, incidentally, tax-free once again for German taxpayers – makes the T-Share an attractive investment."

Germany– revenue increase in the fourth quarter The Company’s Germany operating segment closed the 2010 financial year with a successful fourth quarter, both in the fixed-network business and in mobile communications. Growth was mainly driven by increased sales of smartphones and the corresponding rate plans for using the mobile Internet. Service revenues in mobile communications increased by 4.4 percent year-on-year to EUR 7.3 billion in 2010, extending Deutsche Telekom’s market lead over competitors once again. This was primarily driven by the growth segment of mobile data business, where revenues rose by 36 percent year-on-year to EUR 1.3 billion.

Total revenue from the German mobile communications business was almost 2 percent up year-on-year at EUR 2.1 billion in the fourth quarter. Service revenues increased to an even larger extent, by 3.4 percent. Excluding the effects from the reduction in termination charges, service revenues increased by around 5 percent. Adjusted EBITDA was up slightly year-on-year by 1 percent in the fourth quarter. For the full year 2010, the adjusted EBITDA margin in the mobile communications business rose by 1 percentage point year-on-year to 42.6 percent.

Deutsche Telekom continues to drive forward the expansion of its smart-phone portfolio. The share of smartphones sold rose sharply, accounting for 50 percent of all terminal devices sold in the fourth quarter. This is more than 20 percentage points higher than in the prior-year quarter. The fastest-growing group by some margin was devices with the Android operating system.

At EUR 25.1 billion, total revenue from the German business was just slightly down on the prior year by 1.1 percent. However, in the fourth quarter of 2010, total revenue increased by 0.6 percent to EUR 6.4 billion. For the full year 2010, adjusted EBITDA remained stable at the prior-year level and amounted to EUR 9.6 billion.

Revenue in the fixed-network segment decreased by just 0.7 percent year-on-year in the fourth quarter of 2010 compared with around 3 to 6 percent in the preceding quarters. Adjusted EBITDA increased by 1.1 percent year-on-year, which means that the EBITDA margin remained stable again over the full year at 33.3 percent. By December 31, 2010, Telekom had sold some 1.6 million Entertain packages, an increase of 81 percent, exceeding the target for the year of 1.5 million.

Line losses were at their lowest for 5 years – 500,000 fewer than in the previous year. The Company’s share of the broadband market remained stable once again at 46 percent of all customers in Germany. As part of the "More broadband for Germany" program, more than 800 new alliances were agreed with local authorities in 2010. In combination with the ongoing roll-out activities, more than 300,000 additional households were supplied with broadband.

Europe– Margins defended despite pressures The companies in Deutsche Telekom’s Europe operating segment demonstrated healthy profitability in a difficult environment in 2010. The adjusted EBITDA margin increased by 1.5 percentage points compared with 2009 to 34.1 percent. The new special tax levied in Hungary had a negative impact on this figure, offset by the deconsolidation of T-Mobile UK, which, by contrast, boosted margins. While revenue declined by 14 percent compared with 2009 to EUR 16.8 billion, adjusted EBITDA fell by 10 percent to EUR 5.7 billion on a reported basis. Based on the same composition of the Group, revenue decreased by just 4 percent and adjusted EBITDA by 5 percent. While the overall economic conditions are still making things difficult for Greece and Romania, other countries are starting to show signs of recovery. In Greece, the economic downturn continued in the financial year under review, which also affected OTE’s business, with double-digit percenttage declines in revenue and earnings in the fourth quarter. However, in a direct comparison with its competitors, Deutsche Telekom’s Greek mobile subsidiary actually gained market share in the crisis.

By contrast, Deutsche Telekom's companies in Poland and the Netherlands developed very positively. PTC increased its revenue by 4.7 percent in 2010 and, at the same time, its EBITDA margin by 2.5 percentage points to 37.6 percent. At around 140,000, the proportion of new contract customers in the total customer base rose once again.

In the Netherlands, the merger with former Orange NL is showing increasing success. Despite a slight decline of 2.2 percent in revenue, adjusted EBITDA was up 7.2 percent, raising the margin by 2.3 percentage points.

Many foreign subsidiaries felt the effects of decisions by the regulatory authorities on mobile termination charges and roaming fees. The new special tax levied in Hungary had an additional negative impact of EUR 0.1 billion on revenue and adjusted EBITDA. Excluding this factor, adjusted EBITDA at the Magyar Telekom Group remained almost stable in the fourth quarter and the EBITDA margin increased by 2 percentage points to 38 percent. Exchange rate effects, especially of the Polish zloty against the euro, had a positive impact.

The number of broadband customers in the Europe segment increased by 12 percent in 2010 to a total of 4.6 million. The number of users of IPTV rose by more than 50 percent to 654,000. In mobile communications, the proportion of new contracts with smartphones doubled to more than 30 percent in the fourth quarter. The number of mobile contract customers grew by 4 percent to 26.3 million in 2010. In the Europe operating segment, the share of contract customers reached almost 44 percent of the total customer base, 2.8 percentage points more than in 2009. The most encouraging trends in mobile data revenues in 2010 were recorded in Bulgaria and the Netherlands.

USA–Strong data business, disappointing customer development At T-Mobile USA, the strong growth trends in the promising data business continued in the fourth quarter of 2010. At USD 12.80, average data revenues per user were 25.5 percent higher than in the same period in 2009. The number of smartphones climbed by 1 million net to 8.2 million, exceeding the original target for year-end 2010 of 8 million. As such, data business made an important contribution to the development of revenue in the fourth quarter. At USD 4.6 billion, the company recorded a slight increase of 0.1 percent in service revenues, the first growth in six quarters. Business with terminal equipment insurance, launched in October 2010, also had a positive impact on revenue of almost USD 0.1 billion. Adjusted EBITDA on the other hand declined by 1.6 percent to USD 1.4 billion. At 25.4 percent, the adjusted EBITDA margin remained almost stable compared to the fourth quarter of 2009.

T-Mobile USA recorded total revenue of USD 21.3 billion for 2010, almost on a par with 2009, and a decrease in adjusted EBITDA of 7.1 percent to USD 5.5 billion. Thanks to the positive development of the U.S. dollar ex-change rate, these figures were somewhat better in euros, with total revenue increasing by 4.0 percent to EUR 16.1 billion and adjusted EBITDA decreasing by 2.5 percent to EUR 4.2 billion.

Customer development was disappointing in the fourth quarter. Due to the persistently high churn rate, the company recorded a net loss of 23,000 customers. The contract customer base shrank by 318,000. This issue is the top priority for T-Mobile USA new CEO Philipp Humm’s management team: Improving the churn rate is a core target in the implementation of the company’s new strategy, which was unveiled in New York in January.

T-Systems – Revenue growth and improved margins T-Systems saw continued revenue growth and a clear improvement in earnings in the fourth quarter. Total revenue increased by 3.8 percent year-on-year, 9 percent of which was driven by international business. Revenue generated outside the Group climbed by almost 6 percent, primarily due to increased demand for cloud services and growth in the systems integration business. Total revenue increased by 2.9 percent year-on-year to EUR 9.1 billion in 2010. Revenue generated within the Group decreased by 2.5 percent to EUR 2.6 billion. As a service provider for the Deutsche Telekom Group, T‑Systems plays a key role in optimizing IT costs. T-Systems was able to more than offset this decrease with an increase of 5.4 percent in external revenues over the full year.

The increase in adjusted EBIT reflects the significant improvement in profitability, almost doubling to EUR 137 million in the fourth quarter. In 2010, EBIT grew by more than 45 percent compared with 2009. This success is once again based on the Save for Service efficiency enhancement program and the optimized use of assets.

The adjusted EBIT margin stood at 3.7 percent for the full year. In the fourth quarter, it rose to 5.5 percent. Adjusted EBITDA increased to EUR 948 million in 2010, a margin of 10.5 percent. In the fourth quarter of 2010, the margin rose to 12.1 percent.

Pro forma figures for the fourth quarter and the full year 2010 (adjusted for the deconsolidation of T-Mobile UK effective April 1, 2010) In the United Kingdom, the former T-Mobile UK became part of the joint venture with France Télécom's subsidiary Orange UK called Everything Everywhere effective April 1, 2010. In the following tables, revenue, adjusted EBITDA, and adjusted and unadjusted net profit/loss are presented both including and excluding T-Mobile UK to improve the transparency of the development of operations in the full years 2010 and 2009. This presentation is a supplement to the table showing the actual figures.

ReportedPro forma
FY 2010 millions of EURFY 2009 millions of EURFY 2010 millions of EURFY 2009 millions of EURChange %
Net revenue62,42164,60262,42162,1520.4
Adjusted EBITDA19,47320,66819,47320,168(3.4)
Net profit1,6953531,744232651.3
Adjusted net profit3,3643,3903,4133,2594.7
ReportedPro forma
Q4 2010 millions of EURQ4 2009 millions of EURQ4 2010 millions of EURQ4 2009 millions of EURChange %
Net revenue15,47716,20015,47715,4160.4
Adjusted EBITDA4,5505,0704,5504,904(7.2)
Net loss(582)(3)(607)(135)(349.6)
Adjusted net profit690905665767(13.3)

Comments on the table: The full year 2009 and the fourth quarter of 2009 have been adjusted to eliminate the revenue and earnings contribution of T‑Mobile UK to adjusted EBITDA, net profit/loss, and adjusted net profit. In order to ensure comparability, the figures for 2009 were not fully adjusted pro forma for 12 months but, instead, from the date of deconsolidation, which took place on April 1. As a result, the pro forma figures for both the full year 2009 and the full year 2010 contain T-Mobile UK for the three months of the first respective quarters. The full year 2010 and the fourth quarter of 2010 have been adjusted to eliminate the Everything Everywhere joint venture's pro-rata contribution to earnings.

The Deutsche Telekom Group at a glance*: T-Mobile UK no longer fully consolidated since April 1, 2010

Q4 2010 millions of EURQ4 2009 millions of EURChange %FY 2010 millions of EURFY 2009 millions of EURChange %
Net revenue15,47716,200(4.5)62,42164,602(3.4)
Of which: domestic6,9857,072(1.2)27,26828,033(2.7)
Of which: international8,4929,128(7.0)35,15336,569(3.9)
Profit (loss) from operations (EBIT)(176)1,258n.a.5,5056,012(8.4)
Adjusted EBIT1,6822,340(28.1)8,3649,158(8.7)
EBITDA3,3834,543(25.5)17,31319,906(13.0)
Adjusted EBITDA4,5505,070(10.3)19,47320,668(5.8)
Adjusted EBITDA margin29.4%31.3%(1.9)%p31.2%32.0%(0.8)%p
Net profit (loss)(582)(3)n.a.1,695353n.a.
Adjusted net profit690905(23.8)3,3643,390(0.8)
Free cash flow (before dividend payments and spectrum investment)1,7331,863(7.0)6,5436,969(6.1)
Net cash from operating activities5,4754,43123.614,73118,271(19.4)
Cash outflows for investments in property, plant and equipment, and intangible assets (excluding goodwill)3,8402,24970.79,8519,2027.1
Net debt at reporting date---42,26940,9113.3
Number of employees at reporting date---246,777259,920(5.1)

Germanyoperating segment*:

Q4 2010 millions of EURQ4 2009 millions of EURChange %FY 2010 millions of EURFY 2009 millions of EURChange %
Total revenue6,4426,4010.625,14525,423(1.1)
Of which: fixed network4,6424,673(0.7)18,17718,736(3.0)
Of which: mobile communications2,1382,1011.88,3498,1093.0
Net revenue6,0145,9850.523,52323,813(1.2)
Profit (loss) from operations (EBIT)1,0481,054(0.6)4,9165,062(2.9)
Adjusted EBIT1,2441,282(3.0)5,4255,4180.1
EBITDA2,1622,1122.49,1099,258(1.6)
Adjusted EBITDA2,3582,3400.89,6189,6070.1
Of which: fixed network1,4681,4521.16,0616,247(3.0)
Of which: mobile communications891894(0.3)3,5593,3735.5
Adjusted EBITDA margin36.6%36.3%0.3%p38.3%37.7%0.6%p
Number of employees (average)77,68082,737(6.1)79,36484,584(6.2)

Comments on the table: The contributions of the Fixed Network and Mobile Communications segments generally show the unconsolidated view, and do not take consolidation effects at operating segment level into consideration.

Europeoperating segment*:

Q4 2010 millions of EURQ4 2009 millions of EURChange %FY 2010 millions of EURFY 2009 millions of EURChange %
Total revenue3,9135,035(22.3)16,84019,607(14.1)
Of which: Greece9371,099(14.7)3,8763,899(0.6)
Of which: Romania287309(7.1)1,1651,1045.5
Of which: Hungary323442(26.9)1,5171,682(9.8)
Of which: Poland4754515.31,8391,7574.7
Of which: Czech Republic291293(0.7)1,1571,191(2.9)
Of which: Croatia2782760.71,1481,161(1.1)
Of which: Netherlands427446(4.3)1,7671,807(2.2)
Of which: Slovakia232240(3.3)934974(4.1)
Of which: Austria238256(7.0)9831,038(5.3)
Of which: Bulgaria106119(10.9)422423(0.2)
Of which: United Kingdom a-815n.a.7833,390(76.9)
Of which: Other b3853597.21,5151,4623.6
Net revenue3,7504,886(23.3)16,18318,996(14.8)
Profit (loss) from operations (EBIT) c(478)138n.a.985140n.a.
Adjusted EBIT380754(49.6)2,2822,583(11.7)
EBITDA1,0931,507(27.5)5,1426,297(18.3)
Adjusted EBITDA1,2651,595(20.7)5,7486,390(10.0)
Of which: Greece335412(18.7)1,4331,447(1.0)
Of which: Romania67661.5281293(4.1)
Of which: Hungary60153(60.8)567675(16.0)
Of which: Poland18716116.169161612.2
Of which: Czech Republic134141(5.0)551614(10.3)
Of which: Croatia1131111.8507525(3.4)
Of which: Netherlands122135(9.6)4614307.2
Of which: Slovakia8289(7.9)403439(8.2)
Of which: Austria7078(10.3)2832830.0
Of which: Bulgaria45442.31681670.6
Of which: United Kingdom a-164n.a.167611(72.7)
Of which: Other b494022.5258279(7.5)
Adjusted EBITDA margin32.3%31.7%0.6%p34.1%32.6%1.5%p
Number of employees (average)63,50671,179(10.8)65,43569,277(5.5)

Comments on the table: The figures for the national companies generally correspond to their respective unconsolidated financial statements and do not take consolidation effects at operating segment level into consideration. a Deconsolidation of T-Mobile UK effective April 1, 2010.

b Other: national companies of Albania, the F.Y.R.O. Macedonia, and Montenegro, as well as ICSS, Europe Headquarters, and T-Mobile International UK up to and including May 2010.

c Including an impairment loss of EUR 1.8 billion recognized on the goodwill of the cash-generating unit T-Mobile UK in the first quarter of 2009.

United Statesoperating segment*:

Q4 2010 millions of EURQ4 2009 millions of EURChange %FY 2010 millions of EURFY 2009 millions of EURChange %
Total revenue3,9423,6587.816,08715,4714.0
Net revenue3,9403,6557.816,07515,4574.0
Profit (loss) from operations (EBIT)4724544.02,0922,233(6.3)
Adjusted EBIT4724544.02,0922,233(6.3)
EBITDA1,0009357.04,1564,261(2.5)
Adjusted EBITDA1,0009357.04,1564,261(2.5)
Adjusted EBITDA margin25.4%25.6%(0.2)%p25.8%27.5%(1.7)%p
Number of employees (average)37,34039,347(5.1)37,79538,231(1.1)

Systems Solutions operating segment*:

Q4 2010 millions of EURQ4 2009 millions of EURChange %FY 2010 millions of EURFY 2009 millions of EURChange %
Total revenue2,4792,3883.89,0578,7982.9
Of which: Computing Services8358073.53,1282,9256.9
Of which: Desktop Services4093817.31,4611,4044.1
Of which: Systems Integration5034834.11,8011,7413.4
Of which: Telecommunications832874(4.8)3,0863,225(4.3)
Of which: Other a(99)(156)36.5(419)(497)15.7
Net revenue1,7141,6185.96,4116,0835.4
New orders3,2063,350(4.3)9,2819,364(0.9)
Profit (loss) from operations (EBIT)(5)(65)92.344(11)n.a.
Adjusted EBIT1377387.733322945.4
EBITDA16213916.5667710(6.1)
Adjusted EBITDA29925019.69489232.7
Adjusted EBITDA margin12.1%10.5%1.6%p10.5%10.5%(0.0)%p
Number of employees (average)47,77146,1223.647,58845,3285.0

Comments on the table: a Non-core activities and consolidation.

Group Headquarters & Shared Services*:

Q4 2010 millions of EURQ4 2009 millions of EURChange %FY 2010 millions of EURFY 2009 millions of EURChange %
Total revenue451587(23.2)2,1662,410(10.1)
Net revenue59565.4229253(9.5)
Profit (loss) from operations (EBIT)(1,226)(285)n.a.(2,479)(1,249)(98.5)
Adjusted EBIT(564)(196)n.a.(1,710)(1,148)(49.0)
EBITDA(986)(100)n.a.(1,639)(416)n.a.
Adjusted EBITDA(324)(11)n.a.(870)(315)n.a.
Number of employees (average)22,22920,8156.822,31220,18110.6

* Deutsche Telekom defines EBITDA as profit/loss from operations before depreciation, amortization, and impairment losses. For a detailed explanation of non-GAAP performance measures, special factors affecting EBITDA, adjusted EBITDA, the adjusted EBITDA margin as well as special factors affecting profit or loss and the adjusted net profit, please refer to the chapter “Reconciliation to pro forma figures” that is posted on Deutsche Telekom's Investor Relations Web site at www.telekom.com.

Development of customer numbers in the fourth quarter of 2010. Germanyoperating segment:

Dec. 31, 2010 thousandsDec. 31, 2009 thousandsChange thousandsChange %
Fixed network
Fixed-network lines24,65026,236(1,586)(6.0)
Retail broadband lines11,95411,47747742
Wholesale bundled lines9841,621(637)(39.3)
Unbundled local loop lines (ULLs)9,4989,0934054.5
Wholesale unbundled lines1,03760043772.8
Mobile communications
Mobile customers a34,69439,136(4,442)(11.4)

Comments on the table: a Deregistration of inactive prepay customers' cards: 4.4 million in FY 2009, 1.5 million in Q1 2010, 2.5 million in Q2 2010, 3.1 million in Q3 2010, 1.2 million in Q4 2010. On April 1, 2010, Telekom Deutschland GmbH began to automatically terminate prepaid cards that have not been topped up for two years and have been inactive for three months.

Europeoperating segment:

Dec. 31, 2010 thousandsDec. 31, 2009 thousandsChange thousandsChange %
Europe, total a
Fixed-network lines11,33712,268(931)(7.6)
Retail broadband lines4,3533,88147212.2
Wholesale bundled lines180229(49)(21.4)
Unbundled local loop lines (ULLs)1,5041,08342138.9
Wholesale unbundled lines44331133.3
Mobile customers a60,10061,577(1,477)(2.4)
Greece Fixed-network lines Broadband lines Mobile customers3,739 1,148 7,9904,228 1,113 9,218(489) 35 (1,228)(11.6) 3.1 (13.3)
Romania b Fixed-network lines Broadband lines Mobile customers2,597 961 6,8492,776 776 7,280(179) 185 (431)(6.4) 23.8 (5.9)
Hungary Fixed-network lines Broadband lines Mobile customers1,652 824 5,2081,821 789 5,120(169) 35 88(9.3) 4.4 1.7
Poland Mobile customers13,25913,500(241)(1.8)
Czech Republic Fixed-network lines Broadband lines Mobile customers69 69 5,47542 42 5,46427 27 1164.3 64.3 0.2
Croatia Fixed-network lines Broadband lines Mobile customers1,431 629 2,9011,484 555 2,859(53) 74 42(3.6) 13.3 1.5
Netherlands Fixed-network lines Broadband lines Mobile customers289 289 4,526293 293 4,592(4) (4) (66)(1.4) (1.4) (1.4)
Slovakia Fixed-network lines Broadband lines Mobile customers1,061 436 2,4111,101 391 2,376(40) 45 35(3.6) 11.5 1.5
Austria Mobile customers3,7783,4463329.6
Bulgaria Mobile customers3,9203,902180.5
Other c Fixed-network lines Broadband lines Mobile customers498 220 3,782525 184 3,822(27) 36 (40)(5.1) 19.6 (1.0)

Comments on the table: a For better comparability, the customers of T-Mobile UK, who were transferred to the Everything Everywhere joint venture as of April 1, 2010, following the merger of T-Mobile UK and Orange UK, were subtracted from all historical customer figures. b Including the Romanian company Zapp since November 1, 2009.

c Other: national companies of Albania, the F.Y.R.O. Macedonia, and Montenegro.

United Statesoperating segment:

Dec 31, 2010 thousandsDec 31, 2009 thousandsChange thousandsChange %
Mobile customers a33,73433,790(56)(0.2)

Comments on the table: a One mobile communications card corresponds to one customer.

Net additions in the fourth quarter of 2010. Germanyoperating segment:

Q4 2010 thousandsQ4 2009 thousandsChange thousandsChange %
Fixed network
Fixed-network lines(373)(417)4410.6
Retail broadband lines110177(67)(37.9)
Wholesale bundled lines(159)(132)(27)(20.5)
Unbundled local loop lines (ULLs)131178(47)(26.4)
Wholesale unbundled lines144836173.5
Mobile communications
Mobile customers a(188)(195)73.6

Comments on the table: a Deregistration of inactive prepay customers' cards: 4.4 million in FY 2009, 1.5 million in Q1 2010, 2.5 million in Q2 2010, 3.1 million in Q3 2010, 1.2 million in Q4 2010. On April 1, 2010, Telekom Deutschland GmbH began to automatically terminate prepaid cards that have not been topped up for two years and have been inactive for three months.

Europeoperating segment:

Q4 2010 thousandsQ4 2009 thousandsChange thousandsChange %
Europe, total a
Fixed-network lines(188)(211)(23)10.9
Retail broadband lines168199(31)(15.6)
Wholesale bundled lines(13)(17)423.5
Unbundled local loop lines (ULLs)105112(7)(6.3)
Wholesale unbundled lines523n.a.
Mobile customers a(273)65(338)n.a.
Greece Fixed-network lines Broadband lines Mobile customers(120) 15 (340)(121) 47 1541 (32) (494)0.8 (68.1) n.a.
Romania b Fixed-network lines Broadband lines Mobile customers(28) 59 (210)(56) 26 68128 33 (891)50.0 n.a. n.a.
Hungary Fixed-network lines Broadband lines Mobile customers(38) 13 62(49) 11 (87)11 2 14922.4 18.2 n.a.
Poland Mobile customers(62)17(79)n.a.
Czech Republic Fixed-network lines Broadband lines Mobile customers16 16 150 0 616 16 9- - n.a.
Croatia Fixed-network lines Broadband lines Mobile customers(6) 29 127(13) 28 (26)7 1 15353.8 3.6 n.a.
Netherlands Fixed-network lines Broadband lines Mobile customers1 1 66(3) (3) (883)4 4 949n.a. n.a. n.a.
Slovakia Fixed-network lines Broadband lines Mobile customers(11) 13 4(4) 19 75(7) (6) (71)n.a. (31.6) (94.7)
Austria Mobile customers95593661.0
Bulgaria Mobile customers34(64)98n.a.
Other c Fixed-network lines Broadband lines Mobile customers(2) 13 (64)(7) 15 1325 (2) (196)71.4 (13.3) n.a.

Comments on the table: a For better comparability, the customers of T-Mobile UK, who were transferred to the Everything Everywhere joint venture as of April 1, 2010, following the merger of T-Mobile UK and Orange UK, were subtracted from all historical customer figures. b Including the Romanian company Zapp since November 1, 2009.

c Other: national companies of Albania, the F.Y.R.O. Macedonia, and Montenegro.

United Statesoperating segment:

Q4 2010 thousandsQ4 2009 thousandsChange thousandsChange %
Mobile customers a(23)371(394)n.a.

Comments on the table: a One mobile communications card corresponds to one customer.

This press release contains forward-looking statements that reflect the current views of Deutsche Telekom management with respect to future events. These also include statements on market potential, statements on finance guidance, as well as on the dividend outlook. They are generally identified by the terms "expect," "anticipate," "believe," "intend," "estimate," "aim for," "goal," "plan," "will," "strive for," "outlook," or similar expressions and often include information that relates to net revenue expectations or targets for adjusted EBITDA, profit or loss, earnings performance, and other indicators, as well as personnel-related measures and workforce adjustments. Forward-looking statements are based on current plans, estimates, and projections. They should therefore be considered with caution. Such statements are subject to risks and uncertainties, most of which are difficult to predict and are generally beyond Deutsche Telekom's control, including those described in the sections "Forward-Looking Statements" and "Risk Factors" of the Company's Form 20-F annual report filed with the U.S. Securities and Exchange Commission. Among the relevant factors are the progress of Deutsche Telekom's workforce reduction initiative, the restructuring of operating activities in Germany, and the impact of other significant strategic or business initiatives, including acquisitions, dispositions, business combinations, and cost reduction measures. In addition, regulatory decisions, stronger than expected competition, technological change, litigation, and regulatory developments, among other factors, may have a material adverse effect on costs and revenue development. Furthermore, changes in the economic and business environments – for example, the current economic slump – in markets where we, our subsidiaries, and affiliates operate, the enduring instability and volatility on the global financial markets, as well as exchange rate and interest rate fluctuations can also adversely affect our business development and the availability of capital at favorable terms. If these or other risks and uncertainties materialize, or if the assumptions underlying any of these statements prove incorrect, Deutsche Telekom's actual results may be materially different from those expressed or implied by such statements. Deutsche Telekom can offer no assurance that its expectations or targets will be met. Deutsche Telekom does not assume any obligation to update forward-looking statements to take new information or future events into account or otherwise. Deutsche Telekom does not reconcile its adjusted EBITDA guidance to a GAAP measure because it would require unreasonable effort to do so. As a rule, Deutsche Telekom does not predict the net effect of future special factors due to their uncertainty. Special factors and interest, taxes, depreciation and amortization (including impairment losses) can have a significant effect on Deutsche Telekom's results.

In addition to figures prepared in accordance with IFRS, Deutsche Telekom presents non-GAAP financial performance measures, including EBITDA, EBITDA margin, adjusted EBITDA, adjusted EBITDA margin, adjusted EBT, adjusted net profit, free cash flow, gross debt, and net debt. These non-GAAP measures should be considered in addition to, but not as a substitute for, the information prepared in accordance with IFRS. Non-GAAP financial performance measures are not subject to IFRS or any other generally accepted accounting principles. Other companies may define these terms in different ways. For further information relevant to the interpretation of these terms, please refer to the chapter “Reconciliation of pro forma figures” posted on Deutsche Telekom's website (www.telekom.com) under the link "Investor Relations."

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