Managing Director Service Telekom Deutschland GmbH
Ferri Abolhassan has been a member of the Board of Management of Telekom Deutschland GmbH since 2016 and has been responsible for the Service business area with over 30,000 employees since October 2017. Together with his team, he is working on consistently aligning Telekom's customer service with the needs of its customers. Visible progress has been made with a clear strategy and the philosophy of "Simply making things different". Today, for example, the focus is on solving customer issues at first contact and giving employees new room for maneuver. These improvements are also noticed by customers. This is confirmed by internal measurements and independent tests such as from connect, chip, Focus Money, TÜV and many others. Ferri Abolhassan also writes about the challenges and progresses in service under the motto "Management unplugged".
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