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General description

Head of Team takes care of and acts as a main point of contact for highly complex day to day coordination and steering of one section within a company. Head of Team communicates company and team goals, safety practices and deadlines to team and is responsible for their implementation by effective resource management, planning and evaluating activities in the assigned area of responsibility. Head of Team provides help to management, including hiring and training, and keeps management updated on team performance. 

Accoutanbilities

Acts according to valid legislation and  Slovak Labor code.

Processes and service delivery

  • Establish and nurtures relationships with stakeholders for effective communication and expansion of existing operational capabilities in the nearshore in line with unit strategy.
  • Develops and implements mid-term tactical plans and implementation projects for new business pipeline, manage order pipeline on a project basis and sign-off takeover into operation documentation with process owners.
  • Operationally manages critical situations and solve escalations to provide seamless service delivery and effective service to clients.
  • Supports pre-sales activities, contract negotiations, customer visits, new customer onboarding, business operations functions, and process documentation.
  • Requests and monitors purchase order entry and ensure all POs to be available before start of business.
  • Collects and provides feedback on contract terms and condition compliance.

Quality assurance

  • Delivers services/solutions to clients in agreed quality and quantity structure according agreed contracts, SLA, OLA, etc.
  • Continuously improves processes and products/services in assigned area, plan improvements and implement improvements programs.
  • Manages activities within assigned unit to deliver Quality KPI’s and relevant customer satisfaction expectations.

Budget

  • Plans, adjusts and controls financial and other business plans to be able to effectively manage business of assigned team.
  • Controls finance and efficiency management initiatives and financial results across the assigned team.
  • Controls cost planning, budgeting and budget management in line with global unit and local company financial targets (TSSK).
  • Forecasts and executes measures to stay within the budget in all cost items e.g. efficiency program, training budget, travel budget, personal costs primary and secondary and project costs.

People

  • Actively steers capacity of team resources and quality of employee performance results in coherence with customer contracts.
  • Is responsible that all people-related regulatory topics (labour code, internal rules & guidelines) are met in the assigned team.
  • Supervises, motivates and guides team members people,  assesses their performance and provide effective feedback.
  • Identificates training needs and develops team members to be able to deliver better quality and fulfill expectation of employees.
  • Communicates concerns and policies among management and team members.

Requirements

Languages

  • English- B2
  • German- B2

Experience

  • 1 year experience with leading teams

Education

  • Master´s degree

Professional Skills

  • Overview about IT
  • Previous leadership experience
  • Ability to take over the responsibility for leading the team and the operation process


Personal abilities

  • Developed personality
  • Assertiveness, very good communication and soft skills
  • Ability to work autonomously and independently
  • Flexibility

Benefits

  • Possibility of Teleworking or Home office
  • Cafeteria - individual financial benefit
  • Trainings and development opportunities (Coursera, Percipio full access for free)
  • Pension savings contribution
  • Extra vacation days
  • Referral bonus /financial/
  • Discounts at various providers in Košice
  • Team buildings online
  • Work-life Program and Coaching
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Doctors at workplace
  • Credit card
  • Rotations possibilities

Salary

Final salary is negotiable. 
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1150€ /brutto.

Profil

Requirements

Languages

  • English- B2
  • German- B2

Experience

  • 1 year experience with leading teams

Education

  • Master´s degree

Professional Skills

  • Overview about IT
  • Previous leadership experience
  • Ability to take over the responsibility for leading the team and the operation process


Personal abilities

  • Developed personality
  • Assertiveness, very good communication and soft skills
  • Ability to work autonomously and independently
  • Flexibility

Was wir bieten

  • Homeoffice/Mobile Working möglich

    Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.

  • Personalverantwortung

    Führung, Motivation und Entwicklung spielen für uns eine zentrale Rolle. Mit der Verantwortung für ein Team bringt dieser Job all das als Aufgabe mit sich.

  • Kantine am Standort

    Gesundes Essen in guter Gesellschaft - unsere Kantinen machen es möglich. Hier lässt sich bequem und nur wenige Minuten vom Arbeitsplatz entfernt aus einer großen Auswahl an warmen und kalten Speisen auswählen.

Über uns

Über uns

Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

1 Standort

Simona Vranovská

Kontakt

Simona Vranovská

I’m your personal recruiter. Don’t hesitate to contact me.

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