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Job-ID: 145508

ICT Administrator I

  • #Communication
  • #teamcooperation
  • #analyticalthinking
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Key accountibilities:

• Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and according to internal processes (INM, CHM, PRM, DOM) .

• 1st and 2nd level INM support.

• Execute project and other deliverables in order to fulfil KPIs and management requests.

• Smooth and uninterrupted operation of customers’ environment.

• Conformity with the internal work instructions and process guidelines within T-Systems.

• Follow the defined escalation standards in case of deviations.

• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.

• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.

Requierements:

IT Technical skills
• General IT/ PC literacy- Intermediate
• HW/ SW overview- Basic
• Core platform knowledge- Basic

Soft skills
• Communication- Basic
• Analytical thinking- Basic
• Team cooperation- Basic

Languages

  • English- Intermediate (B1)

  • German- advantage

Benefits

  • Cafeteria - individual benefit

  • Trainings and development opportunities

  • Discounts at various providers in Košice

  • Possibility of Home office

  • Pension savings contribution

  • Meal vouchers contribution

  • Teambuildings

  • Extra vacation days

  • Young and enthusiastic working environment

  • Diversity Program

  • Health Weeks

  • Sport Activities

  • Weekend Events

  • Work life Coaching

  • Doctors at workplace

  • Credit card

  • Referral bonus /financial/

  • Rotations possibilities

Profil

Requierements:

IT Technical skills
• General IT/ PC literacy- Intermediate
• HW/ SW overview- Basic
• Core platform knowledge- Basic

Soft skills
• Communication- Basic
• Analytical thinking- Basic
• Team cooperation- Basic

Was wir bieten

  • Homeoffice/Mobile Working möglich

    Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.

  • Flexible Arbeitszeiten

    Gestaltungsspielraum für berufliche und private Herausforderungen - mit unseren flexiblen Arbeitszeitmodellen ermöglichen wir selbstbestimmtes Arbeiten. So, wie es zum Leben und der aktuellen Situation passt.

Über uns

Über uns

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.

Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services. growing added value in the IT sector in Slovakia.

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Kontakt

Barbora Iškyová

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