ICT Administrator II for CU Germany
- #linux
- #english
Aufgabe
General description
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).2nd level environment.
Accountabilities
- Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
- 2nd level INM support.
- Execute project and other deliverables in order to fulfil KPIs and management requests.
- Smooth and uninterrupted operation of customers’ environment.
- Conformity with the internal work instructions and process guidelines within company.
- Follow the defined escalation standards in case of deviations
- Investigate the root cause of incidents and initiate actions to improve or correct the situation.
- Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
- Create and maintain documentation.
- Train and participate on education of other employees.
- Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
Requirements
Education
- Secondary education
Experience
- ICT Application Operation & Management - 1 year
IT Technical Skills
- Linux administration - Basic
- Network - Basic
- Work with documentation
- IT/ PC literacy - Advanced
- HW/ SW overview - Intermediate
- Core platform knowledge - Intermediate
Soft skills
- Communication - Intermediate
- Analytical thinking - Intermediate
- Team cooperation – Intermediate
- Training and mentoring -Basic
- Presentation –Basic
Languages
- English - Intermediate (B1)
- German advantage Intermediate (B1)
Benefits
- Possibility of Teleworking or Home office
- Cafeteria - individual financial benefit
- Trainings and development opportunities (Coursera, Percipio full access for free)
- Pension savings contribution
- Extra vacation days
- Referral bonus /financial/
- Discounts at various providers in Košice
- Team buildings online
- Work-life Program and Coaching
- Health Weeks
- Sport Activities
- Weekend Events
- Doctors at workplace
- Credit card
- Rotations possibilities
Salary
Final salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 855/brutto.
Profil
Requirements
Education
- Secondary education
Experience
- ICT Application Operation & Management - 1 year
IT Technical Skills
- Linux administration - Basic
- Network - Basic
- Work with documentation
- IT/ PC literacy - Advanced
- HW/ SW overview - Intermediate
- Core platform knowledge - Intermediate
Soft skills
- Communication - Intermediate
- Analytical thinking - Intermediate
- Team cooperation – Intermediate
- Training and mentoring -Basic
- Presentation –Basic
Languages
- English - Intermediate (B1)
- German advantage Intermediate (B1)
Was wir bieten
-
Homeoffice/Mobile Working möglich
Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.
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Kantine am Standort
Gesundes Essen in guter Gesellschaft - unsere Kantinen machen es möglich. Hier lässt sich bequem und nur wenige Minuten vom Arbeitsplatz entfernt aus einer großen Auswahl an warmen und kalten Speisen auswählen.
Über uns
Über uns
Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
Kontakt
Lucia Gbúrová
I’m your personal recruiter. Don’t hesitate to contact me.
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