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General description

Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 2nd level environment.

Accountabilities

  • 2nd level INM support.
  • Execute project and other deliverables in order to fulfil KPIs and management requests.
  • Smooth and uninterrupted operation of customers’ environment.
  • Conformity with the internal work instructions and process guidelines within Deutsche Telekom.
  • Follow the defined escalation standards in case of deviations.
  • Investigate the root cause of incidents and initiate actions to improve or correct the situation.
  • Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
  • Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
  • Create and maintain documentation.
  • Train and participate on education of other employees.
  • Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.

Requirements

  • Knowledge and experience with installation, configuration and maintenance of Windows servers.
  • Knowledge and experience with Microsoft Windows Server Administration of current versions.
  • Support for Windows Server operating system.
  • Microsoft Windows Active Directory and DNS knowledge and experience.
  • Basic knowledge of administration VMware VSphere and Hyper-V.
  • ITIL overview 

Education

  • Secondary education    


Experience

  • ICT Application Operation &  Management- 2 years


IT Technical Skills

  • IT/ PC literacy- Advanced        
  • HW/ SW overview- Intermediate        
  • Core platform knowledge- Intermediate        

Soft skills

  • Communication- Intermediate
  • Analytical thinking- Intermediate
  • Team cooperation- Intermediate
  • Training and mentoring- Basic
  • Presentation- Basic

Languages            

  • German - Upper Intermediate (B2) - mandatory
  • English - Intermediate (B1)        

Benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Referral bonus /financial/
  • Rotations possibilities

Salary
Minimum monthly salary is 855 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

Profil

Requirements

  • Knowledge and experience with installation, configuration and maintenance of Windows servers.
  • Knowledge and experience with Microsoft Windows Server Administration of current versions.
  • Support for Windows Server operating system.
  • Microsoft Windows Active Directory and DNS knowledge and experience.
  • Basic knowledge of administration VMware VSphere and Hyper-V.
  • ITIL overview 

Education

  • Secondary education    


Experience

  • ICT Application Operation &  Management- 2 years


IT Technical Skills

  • IT/ PC literacy- Advanced        
  • HW/ SW overview- Intermediate        
  • Core platform knowledge- Intermediate        

Soft skills

  • Communication- Intermediate
  • Analytical thinking- Intermediate
  • Team cooperation- Intermediate
  • Training and mentoring- Basic
  • Presentation- Basic

Languages            

  • German - Upper Intermediate (B2) - mandatory
  • English - Intermediate (B1)     

Was wir bieten

  • Homeoffice/Mobile Working möglich

    Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.

  • Anbindung an öffentliche Verkehrsmittel

    Entspannt und ohne stressigen Berufsverkehr in den Arbeitstag starten - unser Standort ist gut an öffentliche Verkehrsmittel angebunden und die nächste Haltestelle ist nicht weit entfernt.

  • Kantine am Standort

    Gesundes Essen in guter Gesellschaft - unsere Kantinen machen es möglich. Hier lässt sich bequem und nur wenige Minuten vom Arbeitsplatz entfernt aus einer großen Auswahl an warmen und kalten Speisen auswählen.

Über uns

Über uns

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Lenka Kiššová

Kontakt

Lenka Kiššová

I’m your personal recruiter. Don’t hesitate to contact me.

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