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General description

24/7 Support of the daily operation of a high profile customer. Independently monitoring of Customer environment, processing of tickets (create, monitor, maintain, close).

Accountabilities

  • 24/7 Monitoring of Customer environment
  • Independently check and creates tickets (change management ticket, incident) in order to maintain service to customers according to given SLA and internal processes (INM, CHM).
  • Monitoring of smooth and uninterrupted operation of customers’ environment.
  • Follow the defined escalation standards in case of deviations.
  • Daily email/phone communication with Customer and external colleague’s/ support groups
  • Fulfilment of specified Customer requests

Requirements

  • 1-2 years within the Customer Care services advantage 
  • Detailed knowledge of ICT environment,
  • Overview of the ITIL processes.
  • Secondary education
  • Communication skills - Intermediate
  • Analytical thinking - Intermediate
  • Team cooperation – Intermediate
  • English - Upper Intermediate (B2)

Benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Referral bonus /financial/
  • Rotations possibilities

Salary

Minimum monthly salary is  855 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Profil

Requirements

  • 1-2 years within the Customer Care services advantage 
  • Detailed knowledge of ICT environment,
  • Overview of the ITIL processes.
  • Secondary education
  • Communication skills - Intermediate
  • Analytical thinking - Intermediate
  • Team cooperation – Intermediate
  • English - Upper Intermediate (B2)

Was wir bieten

  • Homeoffice/Mobile Working möglich

    Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.

  • Kantine am Standort

    Gesundes Essen in guter Gesellschaft - unsere Kantinen machen es möglich. Hier lässt sich bequem und nur wenige Minuten vom Arbeitsplatz entfernt aus einer großen Auswahl an warmen und kalten Speisen auswählen.

Über uns

Über uns

Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

1 Standort

Simona Vranovská

Kontakt

Simona Vranovská

I’m your personal recruiter. Don’t hesitate to contact me.

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