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Key accountabilities

  • 24/7 Monitoring of Customer environment.
  • Independently check and creates tickets (change management ticket, incident) in order to maintain service to customers according to given SLA and internal processes (INM, CHM).
  • Monitoring of smooth and uninterrupted operation of customers’ environment.
  • Follow the defined escalation standards in case of deviations.
  • Daily email/phone communication with Customer and external colleague’s/ support groups.
  • Fulfilment of specified Customer requests.

Requirements
Education:

  • Secondary education

Experience:

  • 1-2 years within the Customer Care services advantage

Soft skills:

  • Communication - Intermediate
  • Analytical thinking - Intermediate
  • Team cooperation - Intermediate

Other skills: 

  • Detailed knowledge of ICT environment
  • Overview of the ITIL processes

Languages:

  • English - Upper intermediate (B2)
  • German - Advantage 

Benefits

  • Cafeteria - individual financial benefit
  • Trainings and development opportunities (Coursera, Percipio full access for free)
  • Pension savings contribution
  • Extra vacation days
  • Referral bonus /financial/
  • Discounts at various providers in Košice
  • Team buildings online
  • Work-life Program and Coaching
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Doctors at workplace
  • Credit card
  • Rotations possibilities 

Profil

Requirements
Education:

  • Secondary education

Experience:

  • 1-2 years within the Customer Care services advantage

Soft skills:

  • Communication - Intermediate
  • Analytical thinking - Intermediate
  • Team cooperation - Intermediate

Other skills: 

  • Detailed knowledge of ICT environment
  • Overview of the ITIL processes

Languages:

  • English - Upper intermediate (B2)
  • German - Advantage 

Was wir bieten

  • Kantine am Standort

    Gesundes Essen in guter Gesellschaft - unsere Kantinen machen es möglich. Hier lässt sich bequem und nur wenige Minuten vom Arbeitsplatz entfernt aus einer großen Auswahl an warmen und kalten Speisen auswählen.

Über uns

Über uns

Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

1 Standort

Simona Vranovská

Kontakt

Simona Vranovská

I’m your personal recruiter. Don’t hesitate to contact me.

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