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General description

Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 2nd and 3rd level environment.

Accountabilities

  • Implementation, Administration & Migration of Citrix XenApp/ Desktop/ PVS/ Netscaler (6.5 – 7.x) environment
  • Administration of Microsoft Windows Systems environment & basic services as AD, DNS, File, etc. (Windows Server 2008 - 2019)
  • Participation on Automatization & Standardization of workflows
  • Planning, concept implementation, commissioning and operation of complex systems
  • Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
  • 2nd and 3rd level INM support.
  • Smooth and uninterrupted operation of customers’ environment.
  • Conformity with the internal work instructions and process guidelines within company.
  • Follow the defined escalation standards in case of deviations.
  • Investigate the root cause of incidents and initiate actions to improve or correct the situation.
  • Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
  • Act as technical lead, solves and coordinates activities and other deliverables in order to fulfil KPIs and management requests across related technologies.
  • Single Point of Contact for at least one customer, area or technology within supported service.
  • Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
  • Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
  • Train and participate on education of other employees.
  • Create and maintain documentation.
  • Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.

Requirements

  • Master´s degree
  • 3 years experience in ICT Application Operation & Management
  • Overview of the ITIL processes

Certification

  • Citrix CCA/CCP, MS MCSA Windows Server 2016/2019  

IT Technical Skills

  • IT/ PC literacy- Expert
  • HW/ SW overview- Advanced
  • Core platform knowledge- Advanced

Soft skills

  • Communication- Intermediate
  • Analytical thinking- Advanced
  • Team cooperation- Advanced
  • Training and mentoring- Advanced
  • Presentation skills- Intermediate

Languages

  • German- Upper intermediate (B2)
  • English- Upper intermediate (B2)

Others

  • Very good knowledge and experience with Microsoft Windows Server and Citrix environment
  • Good knowledge of PowerShell and Scripting
  • Good knowledge of Network infrastructure (TCP/IP, Routing, Switching, Firewalling)
  • Knowledge of Microsoft Azure
  • Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise.

Benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Referral bonus /financial/
  • Rotations possibilities

Salary
Minimum monthly salary is 855 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

Profil

Requirements

  • Master´s degree
  • 3 years experience in ICT Application Operation & Management
  • Overview of the ITIL processes

Certification

  • Citrix CCA/CCP, MS MCSA Windows Server 2016/2019  

IT Technical Skills

  • IT/ PC literacy- Expert
  • HW/ SW overview- Advanced
  • Core platform knowledge- Advanced

Soft skills

  • Communication- Intermediate
  • Analytical thinking- Advanced
  • Team cooperation- Advanced
  • Training and mentoring- Advanced
  • Presentation skills- Intermediate

Languages

  • German- Upper intermediate (B2)
  • English- Upper intermediate (B2)

Others

  • Very good knowledge and experience with Microsoft Windows Server and Citrix environment
  • Good knowledge of PowerShell and Scripting
  • Good knowledge of Network infrastructure (TCP/IP, Routing, Switching, Firewalling)
  • Knowledge of Microsoft Azure
  • Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise.

Was wir bieten

  • Homeoffice/Mobile Working möglich

    Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.

  • Anbindung an öffentliche Verkehrsmittel

    Entspannt und ohne stressigen Berufsverkehr in den Arbeitstag starten - unser Standort ist gut an öffentliche Verkehrsmittel angebunden und die nächste Haltestelle ist nicht weit entfernt.

  • Kantine am Standort

    Gesundes Essen in guter Gesellschaft - unsere Kantinen machen es möglich. Hier lässt sich bequem und nur wenige Minuten vom Arbeitsplatz entfernt aus einer großen Auswahl an warmen und kalten Speisen auswählen.

Über uns

Love Magenta

Kontakt

Viera Sopková

Unser Online-Bewerbungsprozess

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