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General description

Independently check, execute, solve (where appropriate), and create tickets (problem ticket, change management ticket, incident ticket) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM) 2nd and 3rd level environment.


Accountabilities

  • Provide 2nd and 3rd level support.
  • Solve complex issues, and escalate problem solving if needed. 
  • Update, close the ticket, documents the solution. 
  • Implement system installations and upgrades for SAP environment.
  • Participate in migraton projects to various cloud platforms.     
  • Execute SAP Operational tasks.
  • Perform all SAP Basis related activities.
  • May be mandated with standby tasks if expert advice is available when necessary. 
  • Keep professional contacts with the IT professionals of clients.
  • Investigate the root cause of incidents and initiate actions to improve or correct the situation.
  • Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
  • Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
  • Coordinate the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.

Requirements

Education

  • Secondary education

Experience

  • Minimum 2 years of working experience with SAP Basis technologies/products

Certification

  • Valid certification in given technology / advantage 

Language skills

  • English - Upper Intermediate (B2)
  • German - Advantage

Other criteria or requirements

  • Experience in some of the following supporting solutions around SAP ecosystems and a technology stack of SAP.
  • Enterprise Core Component (ECC), Business Intelligence (BI), Enterprise Portal (EP), SAP HANA, Suite on HANA, BW on HANA, SLD, Process Integration (PI/PO), Fiori, CRM, EWM, LVM, Solution Manager, JAVA systems etc.
  • Experience in new technologies (e.g. cloud platforms, SAP S/4 HANA) is highly welcomed.
  • Experience in various DB platforms (Oracle, DB2, Hana DB, MySQL) and operating systems (Linux, AIX, Solaris, Windows)

Benefits

  • Possibility of Teleworking or Home office
  • Cafeteria - individual financial benefit
  • Trainings and development opportunities (Coursera, Percipio full access for free)
  • Pension savings contribution
  • Extra vacation days
  • Referral bonus /financial/
  • Discounts at various providers in Košice
  • Team buildings online
  • Work-life Program and Coaching
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Doctors at workplace
  • Credit card
  • Rotations possibilities

Salary

Final salary is negotiable. 

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 855€ /brutto.

Profil

Requirements

Education

  • Secondary education

Experience

  • Minimum 2 years of working experience with SAP Basis technologies/products

Certification

  • Valid certification in given technology / advantage 

Language skills

  • English - Upper Intermediate (B2)
  • German - Advantage

Other criteria or requirements

  • Experience in some of the following supporting solutions around SAP ecosystems and a technology stack of SAP.
  • Enterprise Core Component (ECC), Business Intelligence (BI), Enterprise Portal (EP), SAP HANA, Suite on HANA, BW on HANA, SLD, Process Integration (PI/PO), Fiori, CRM, EWM, LVM, Solution Manager, JAVA systems etc.
  • Experience in new technologies (e.g. cloud platforms, SAP S/4 HANA) is highly welcomed.
  • Experience in various DB platforms (Oracle, DB2, Hana DB, MySQL) and operating systems (Linux, AIX, Solaris, Windows)

Was wir bieten

  • Homeoffice/Mobile Working möglich

    Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.

  • Kantine am Standort

    Gesundes Essen in guter Gesellschaft - unsere Kantinen machen es möglich. Hier lässt sich bequem und nur wenige Minuten vom Arbeitsplatz entfernt aus einer großen Auswahl an warmen und kalten Speisen auswählen.

Über uns

Über uns

Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

1 Standort

Love Magenta

Kontakt

Lucia Jacková

Unser Online-Bewerbungsprozess

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