ICT Engineer

Purpose

• Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s
• Plan, implement and maintain a stable technical infrastructure to support organization’s business processes
• Identify weaknesses in used processes and eliminate them following industry and internal standards.

Key accountabilities

• Propose and perform regular inspections and improvement recommendations.
• Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure.
• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
• Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Assess actual performance of IT infrastructure against its predicted performance. Any deviations between the two should be understood and proactively remediated, with vendors if necessary.
• Create and maintain technical documentation to support IT service.
• Serve as technical lead to provide clear and comprehensive release and deployment plans.
• Deliver effective training plans and concepts to train other employees and ensure their fulfillment.
• Responsible for installation, confuguration and support for LAN/WAN/Wireless solutions.
• Vendors: Cisco(switches ,AP's), Juniper (switches), Aerohive (AP's).
• Desirable technologies: TCP/IP, STP, VLAN, QOS, HSRP/VRRP,Wireless, Routing basics, -knowledge related to networking field.
• Investigate and create tickets (TAC cases, problem tickets, incidents) in order to maintain service to customers.
• Controll implementation/rollout plans describing all necessary steps to deliver successful migration of designed standard solution.

Benefits

• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities

Salary
Final salary is negotiable. 
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1150 - 1500 EUR/brutto.

Requirements
Education:

• Secondary education in Information technologies

Experience:

• Similar position - 5 years minimum 

Certification:

• At least one advanced certificate for relevant platform

IT Technical skills:

• Core platform knowledge - Expert
• Related platform knowledge - Intermediate

Soft skills:

• Analytical thinking - Expert
• Training and mentoring - Expert
• Communication - Advanced
• Team cooperation - Advanced
• Negotiation skills - Advanced
• Presentation skills - Intermediate

Other skills and possible specialisation (optional for recruitment reasons):

• Financial literacy in respective business area - Basic
• Project management - Basic
• Knowledge of the ITIL processes
• Related platform knowledge
• Participation on on-call duties
• Independent solving and troubleshooting of incidents and errors within defined 

Languages:

• English - Upper intermediate (B2)
• German (Advantage) - Upper intermediate (B2)