Process Consultant

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The role drives process and operation effectiveness and act as senior consultant for process topics. This includes governance definition,
ability to visualize problem statements by using project management methods. Act as subject matter expert for technical and cross function
team. The role is running preventive action (data analysis, trainings, awareness, data trending) and reactive (setting up improvements
programs or back to green programs). The role can visualize process flow into process map, propose automation if needed, focus on waste
elimination and effectiveness of process. The role interacts with global and local network of process experts.

Key accountabilities
• Prepares and governs process strategy on UNIT, PU, POP or LBU level
• Designs and develops Key Performance Indicators measuring quality and effectiveness of the process on UNIT, PU, POP or LBU level
• Analyzes Key Performance Indicators results and identifies gaps and deviations in existing processes/instructions
• Designs, develops and actively drives implementation of improvement changes in processes, sub-processes and process related
requirements according to valid corporate standards, in order to increase the efficiency of the process execution on UNIT, PU, POP or LBU
• Coordinates, organizes and steers activities related to Communities of Practice
• Manages process documentation on UNIT, PU, POP or LBU level
• Develops content of process relevant training material
• Provides consultancy in assigned processes
• Proposes and controls optimization measures
• Participation in virtual Improvement and leading own community of experts
• Process improvement - design, development and implementation of process improvement(s) in Operations (at least two projects with impact
on quality of operations)
• Participate in development project, act as subject matter expert in consultancy towards process analysis and design
• Identifying process improvements by usage of data analytics, contributing to constant process improvement cycle.
• Cross-unit collaboration towards analytics and implementation of improvement measures
• Optimization of process efficiency in terms of automation and product development
• Provide consultancy as Senior Subject matter expert for technical and cross function departments

Management scope
Responsibility over the process functions, no disciplinary as supervisor only as lead of improvement projects related to process area.

• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities
For more information about benefits -

Final salary is negotiable. 
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1 300€/brutto.


• Information technologies - Master´s degree

• Process- Organisation- and Quality Management - minimum 4 years

• ITIL expert certification /minimum three certification/ (must)
• Six Sigma or Lean Green Belt certification (advantage)
• PM certification (advantage)
• Kepner Tregoe (advantage)
• Risk management (advantage)

IT Technical skills
• MS Office (Excel, PowerPoint, Outlook) - Advanced
• PC skills/HW,SW/ - Advanced
• Reporting - Intermediate

Soft skills
• Strong communication skills - Expert
• Analytical thinking - Expert
• Presentation skills - Advanced
• Organizational skills - Advanced
• Ability to work autonomously - Advanced
• Team player - Intermediate

Other skills
• Project management - Intermediate
• ITIL Process knowledge - Expert
• Document management - Intermediate

Other criteria or requirements
• Knowledge of the ITIL processes in depth proven by certification (miminum 3 ITIL expert, e.g. Service Transition, Service Transformation, Service Design, CSI, Service Operation). 
• Ability to explain process topics and act as advisor. 
• This role must know how to set up reporting and understand how to evaluate KPIs.

• English - Advanced (C1)
• German - Intermediate (B1)

Was wir bieten

  • Homeoffice/Mobile Working möglich

    Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.

  • Flexible Arbeitszeiten

    Gestaltungsspielraum für berufliche und private Herausforderungen - mit unseren flexiblen Arbeitszeitmodellen ermöglichen wir selbstbestimmtes Arbeiten. So, wie es zum Leben und der aktuellen Situation passt.

  • Mitarbeiterrabatte

    Produkte und Dienstleistungen vergünstigt kaufen - in den Bereichen Festnetz, Internet, Mobilfunk, TV und Smarthome erhalten Mitarbeiter*innen Rabatt. Auch Freunde und Bekannte profitieren von vielen Angeboten.

Über uns

Über uns

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020. Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association. Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

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