Job-ID: 120840_EN_2
Process Expert_24/7
- Gesellschaft:
- Deutsche Telekom IT & Telecommunications Slovakia s.r.o.
- Standorte:
- Kosice, Slowakei
- Karrierelevel:
- Professional
- Vertragsart:
- Vollzeit - unbefristet
- Bewerbungsschluss:
- 31.12.2021
- Berufserfahrung:
- 1-3 years
- Erforderliche Sprachkenntnisse:
- English
- Funktionsbereich:
- Strategie, Prozesse, Revision, Compliance
General description
- Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management.
- Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis. Provides active on site support, training and development activities for other colleagues. Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements.
Accountabilities
- Lead teleconferences/meetings with all required participants to inform about actions to be taken related to process topics
- Lead continual process/ service improvement to increase customer satisfaction
- Coordination/ active participation in respective process communities to increase process awareness to expected levels
- Coordination/ active participation in process related projects to ensure continuous improvement up to DT Level
- Act as interface between process and operational topics to ensure proper communication on expected organizational level Analyze and control regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level
- Training and mentoring of respective processes to increase process awareness
Requirements
Education
- Bachelor´s degree
Experience
- Process - Organisation - and Quality management - 2 years
Certification
- ITIL foundation certification; higher ITIL certification / advantage
IT Technical Skills
- MS Office / Excel, Power Point, Outlook - Intermediate – 3 years
- PC skills / HW, SW/ - Intermediate – 3 years
Soft skills
- Effective communication skills - Intermediate – 3 years
- Analytical thinking - Intermediate – 3 years
- Presentation skills - Intermediate – 3 years
- Organisational skills - Intermediate – 3 years
Languages
- English - Upper intermediate (B2)
- German - Upper intermediate (B2)
Other criteria or requirements
- Experience of IT operations across at least 1 area (e.g. application operation, OS operation, network, storage, etc.) Flexibility
- Responsibility
- Project management/ advantage - Basic
- Pro-activity and pro-customer orientation
- Ability to work as an individual also as a part of the team
- Experience in management of international projects, previous experience in intercultural environment Ability to work on more tasks in paralel/ changing topics
Benefits
- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Referral bonus /financial/
- Rotations possibilities
Salary
Minimum monthly salary is 855 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
Requirements
Education
- Bachelor´s degree
Experience
- Process - Organisation - and Quality management -2 years
Certification
- ITIL foundation certification; higher ITIL certification / advantage
IT Technical Skills
- MS Office / Excel, Power Point, Outlook - Intermediate – 3 years
- PC skills / HW, SW/ - Intermediate – 3 years
Soft skills
- Effective communication skills - Intermediate – 3 years
- Analytical thinking - Intermediate – 3 years
- Presentation skills - Intermediate – 3 years
- Organisational skills - Intermediate – 3 years
Languages
- English - Upper intermediate (B2)
- German - Upper intermediate (B2)
Other criteria or requirements
- Experience of IT operations across at least 1 area (e.g. application operation, OS operation, network, storage, etc.) Flexibility
- Responsibility
- Project management/ advantage - Basic
- Pro-activity and pro-customer orientation
- Ability to work as an individual also as a part of the team
- Experience in management of international projects, previous experience in intercultural environment Ability to work on more tasks in paralel/ changing topics
Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
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