Process Expert for Config

Job-ID: 188357

Process Expert for Config

  • #ITIL
  • #Network
  • #Storage
  • #Process
  • #ProjectManagement
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Key accountabilities

  • Lead teleconferences/meetings with all required participants to inform about actions to be taken related to process topics
  • Lead continual process/ service improvement to increase customer satisfaction
  • Coordination/ active participation in respective process communities to increase process awareness to expected levels
  • Coordination/ active participation in process related projects to ensure continuous improvement up to DT Level
  • Act as interface between process and operational topics to ensure proper communication on expected organizational level Analyze and control regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level
  • Training and mentoring of respective processes to increase process awareness

Requirements
Education:

  • University education - Bachelor's degree

Experience:

  • Process, Organisation and Quality management  - 2 years minimum

Certifications:

  • ITIL foundation certification; higher ITIL certification / advantage

IT Technical skills:

  • MS Office /Excel, Power Point, Outlook/ - Intermediate 
  • PC skills /HW, SW/ - Intermediate 

Soft skills:

  • Effective communication skills - Intermediate
  • Analytical thinking - Intermediate
  • Presentation skills - Intermediate 
  • Organizational skills - Intermediate 

Other criteria or requirements:

  • Experience with IT operations across at least 1 area (e.g. application operation, OS operation, network, storage, etc.)
  • Flexibility, Responsibility
  • Project management/ advantage - Basic
  • Pro-activity and pro-customer orientation
  • Ability to work as an individual also as a part of the team
  • Experience in management of international projects, previous experience in intercultural environment Ability to work on more tasks in parallel/ changing topics  

Language:

  • English - Upper intermediate (B2)

Benefits

  • Possibility of Teleworking or Home office
  • Cafeteria - individual financial benefit
  • Trainings and development opportunities (Coursera, Percipio full access for free)
  • Pension savings contribution
  • Extra vacation days
  • Referral bonus /financial/
  • Discounts at various providers in Košice
  • Team buildings online
  • Work-life Program and Coaching
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Doctors at workplace
  • Credit card
  • Rotations possibilities

Salary
Final salary is negotiable. 
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 860 EUR/brutto.

Profil

Requirements
Education:

  • University education - Bachelor's degree

Experience:

  • Process, Organisation and Quality management  - 2 years minimum

Certifications:

  • ITIL foundation certification; higher ITIL certification / advantage

IT Technical skills:

  • MS Office /Excel, Power Point, Outlook/ - Intermediate 
  • PC skills /HW, SW/ - Intermediate 

Soft skills:

  • Effective communication skills - Intermediate
  • Analytical thinking - Intermediate
  • Presentation skills - Intermediate 
  • Organizational skills - Intermediate 

Other criteria or requirements:

  • Experience with IT operations across at least 1 area (e.g. application operation, OS operation, network, storage, etc.)
  • Flexibility, Responsibility
  • Project management/ advantage - Basic
  • Pro-activity and pro-customer orientation
  • Ability to work as an individual also as a part of the team
  • Experience in management of international projects, previous experience in intercultural environment Ability to work on more tasks in parallel/ changing topics  

Language:

  • English - Upper intermediate (B2)

Was wir bieten

  • Homeoffice/Mobile Working möglich

    Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.

  • Kantine am Standort

    Gesundes Essen in guter Gesellschaft - unsere Kantinen machen es möglich. Hier lässt sich bequem und nur wenige Minuten vom Arbeitsplatz entfernt aus einer großen Auswahl an warmen und kalten Speisen auswählen.

Über uns

Über uns

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services. growing added value in the IT sector in Slovakia.

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Kontakt

Katarína Juríková

Unser Online-Bewerbungsprozess

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