Process Specialist (Entry IT position now open)

Job-ID: 193017

Process Specialist (Entry IT position now open)

  • #english
  • #proactivity
  • #analyticalthinking
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General description 

Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management.

Key accountabilities

  • Knowledge of business processes of Telekom Germany GmbH
  • Basic knowledge about the applications and interfaces between them in the Telekom IT
  • Ability to work with Service Manager 9 (creating and tracking of tickets) and NIMBUS (finding of problem tickets which are related to created issues)
  • Ability to work with monitoring tools in use

Other responsibilities

  • Active review of working instructions
  • Communication with technicians (Application Manager, Technical Solution Manager,…)
  • Proactive actions in case of detection of abnormal but not critical behavior (analyzing, communication, tracking, …)
  • Update the Logbook, collect information about changes
  • Initiate trainings or lessons learnt, if necessary

Working time

  • 12 hour shift system (Day Shift: 06:00-18:00/Night Shift 18:00-06:00) including Public Holidays
  • Possibility to work from home (Teleworking/Home office)

Benefits

  • Possibility of teleworking or home office
  • Cafeteria Bonus - an annual package of money based on job complexity
  • Variable payment - yearly bonus defined in employment contract, based on reaching company objectives
  • Financial bonus for recommendation of a candidate
  • Financial bonus for relocation
  • Employer pension contribution (III. pillar)
  • Extra vacations based on position complexity
  • Special program for key employees
  • Work life coaching - psychological, work, legal and financial consulting
  • Vacation contribution - for employees with employment contract who are continuously 24 months at least in the company
  • Hard-skills and soft-skills trainings
  • Opportunity to upskilling and reskilling by internal and external trainings and certifications
  • Discounts at various providers
  • Health week activities twice a year
  • Usage of relaxation area Alejová
  • Metro card
  • Diners credit card

For more information about benefits -  https://www.deutschetelekomitsolutions.sk/en/career/advantages-of-working-in-T-systems

Salary

Final salary is negotiable. 
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 878/brutto.

Profil

Requirements

Education

  • Secondary with school-leaving examination

Personality requirements and skills

  • Communication skills
  • Flexibility
  • Responsibility
  • Analytical skills
  • Pro-activity and pro-customer orientation

Language skills

  • English - Intermediate (B1), Upper Intermediate (B2) - advantage

Was wir bieten

  • Homeoffice/Mobile Working möglich

    Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.

  • Flexible Arbeitszeiten

    Gestaltungsspielraum für berufliche und private Herausforderungen - mit unseren flexiblen Arbeitszeitmodellen ermöglichen wir selbstbestimmtes Arbeiten. So, wie es zum Leben und der aktuellen Situation passt.

  • Mitarbeiterrabatte

    Produkte und Dienstleistungen vergünstigt kaufen - in den Bereichen Festnetz, Internet, Mobilfunk, TV und Smarthome erhalten Mitarbeiter*innen Rabatt. Auch Freunde und Bekannte profitieren von vielen Angeboten.

Über uns

Über uns

Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020. Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association. Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Simona Vranovská

Kontakt

Simona Vranovská

I’m your personal recruiter. Don’t hesitate to contact me.

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