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Key accountabilities

  • Designs and produces internal and external reports related to Sales and Service management processes
  • Collect and compile different KPI reports like Incident, Availability and Performance
  • Providing inputs for creation of different kinds of Sales and Service Management reports
  • Organize/participate on teleconferences/meetings with all required participants to inform about actions to be taken
  • Communication with identified stakeholders on daily basis to collect relevant inputs
  • Creating of shopping carts based on input from SDM in order to create purchase order
  • Providing support for creating invoices based on inputs from SLR Reports, Availability reports, Problem management reports, orders and offers, Capacity reports
  • Coordination of Capacity Forecasts within the Capacity Management
  • Process and proposals with an aim to optimize production
  • Process order for customer in specific tool to deliver customer requests (creation of orders)
  • Validates request in tool and collect all necessary information, documentation to complete the order
  • Delivers requestor/customer acceptance of delivered service
  • Coordinates order and provides support to implementer’s teams to deliver customer order in requested time and quality
  • Creating the accounting documents for final settlement
  • Processes and coordinates incoming requests from Service Delivery Managers and application - operation unit

Requirements
Education:

  • Secondary education

Experience:

  • Similar position - 1 years minimum

IT Technical skills:

  • Excel - Intermediate
  • MS Office - Intermediate
  • PowerPoint - Basic
  • General IT overview - Basic
  • TSI portfolio knowledge - Basic

Soft skills:

  • Customer orientation - Advanced
  • Result orientation - Intermediate
  • Communication skills - Intermediate
  • Time management - Intermediate
  • Problem solving ability - Intermediate
  • Presentation skills - Basic
  • Negotiation skills - Basic

Other criteria or requirements:

  • TSSK Process Overview
  • ITIL Foundation Overview

Languages:

  • English - Intermediate (B1)
  • German - Intermediate (B1)

Benefits

  • Possibility of Teleworking or Home office
  • Cafeteria - individual financial benefit
  • Trainings and development opportunities (Coursera, Percipio full access for free)
  • Pension savings contribution
  • Extra vacation days
  • Referral bonus /financial/
  • Discounts at various providers in Košice
  • Team buildings online
  • Work-life Program and Coaching
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Doctors at workplace
  • Credit card
  • Rotations possibilities

Profil

Requirements
Education:

  • Secondary education

Experience:

  • Similar position - 1 years minimum

IT Technical skills:

  • Excel - Intermediate
  • MS Office - Intermediate
  • PowerPoint - Basic
  • General IT overview - Basic
  • TSI portfolio knowledge - Basic

Soft skills:

  • Customer orientation - Advanced
  • Result orientation - Intermediate
  • Communication skills - Intermediate
  • Time management - Intermediate
  • Problem solving ability - Intermediate
  • Presentation skills - Basic
  • Negotiation skills - Basic

Other criteria or requirements:

  • TSSK Process Overview
  • ITIL Foundation Overview

Languages:

  • English - Intermediate (B1)
  • German - Intermediate (B1)

Was wir bieten

  • Homeoffice/Mobile Working möglich

    Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.

  • Kantine am Standort

    Gesundes Essen in guter Gesellschaft - unsere Kantinen machen es möglich. Hier lässt sich bequem und nur wenige Minuten vom Arbeitsplatz entfernt aus einer großen Auswahl an warmen und kalten Speisen auswählen.

Über uns

Über uns

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services. growing added value in the IT sector in Slovakia.

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Evinova Noemi

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