Key accountabilities

• Perform, coordinate and improve most complex activities needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s.
• Propose and perform regular inspections and improvement recommendations.
• Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure.
• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
• Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Assess actual performance of IT infrastructure against its predicted performance. Any deviations between the two should be understood and proactively remediated, with vendors if necessary.
• Create and maintain technical documentation to support IT service.
• Identify weaknesses in used processes and eliminate them following industry and internal standards.
• Plan, implement and maintain a stable technical infrastructure to support organization’s business.
• Serve as technical lead to provide clear and comprehensive release and deployment plans.
• Serve as technical lead to assure delivery of the service in critical situations.
• Deliver effective training plans and concepts to train other employees and ensure their fulfillment
• Implement new technologies/services or upgrades to existing technologies.

Benefits

• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities

Salary
Final salary is negotiable. 
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1500 - 2300 EUR/brutto.

Requirements
Education:

• Master´s degree in Information technologies

Experience:

• IT field - 6 years minimum 

Certification:

• At least two advanced certificates for relevant platform

IT Technical skills:

• Core platform knowledge - Expert
• Related platform knowledge - Intermediate

Soft skills:

• Analytical thinking - Expert
• Training and mentoring - Expert
• Communication - Advanced
• Team cooperation - Advanced
• Presentation skills - Advanced
• Negotiation skills - Advanced

Other skills:

• Financial literacy in respective business area - Intermediate
• Project management - Basic
• Knowledge of the ITIL processes

Other criteria or requirements:

• General knowledge about networking (CCNA level or higher)
• Routing and switching basics
• General knowledge about IPsec and SSL VPNs
• General knowledge about proxy and reverse proxy services
• Advanced knowledge about firewalls and next generation firewalls
• General knowledge about Linux OS administration
• Willingness to learn about new technologies from various vendors and to achieve certifications
• Participation on on-call duty
• Focus on vendors: Checkpoint, PaloAlto, Fortinet, Cisco, Zscaler, Broadcom Bluecoat

Languages:

• English - Upper intermediate (B2)
• German - Upper intermediate (B2)