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Job-ID: 125457

Senior Service Chain Operation Manager

  • #germanlanguage
  • #customerorientation
  • #communicationskills
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General description

Interface between SDM / Service Owner (Customer) and SC OPM or OPM (both local) / operation in defined field in order to keep quality of the production.

Accountabilities

  • Squad/ technical lead - responsible for the E2E steering of production/ global virtual delivery team in the OS part MSC (Windows) or  OS part LINUX for the DSM platform
  • Good overview in daily operational steering and good technical overview in MSC (ability to discuss technical issues with the customer/ vendors/ counterparts on managerial level) 
  • Planning, controlling  and responsibility for the timely provision of the service in the required quality according technical/operational concept
  • Supporting the SDM with respect to commissioning and cost optimizing
  • Advisor in the existing business, the care about the service chain from the transformation phase to the operating phase
  • SPOC for Production in the production line and for the SDM ( escalations, delivery, change and incidents management, configuration management ) 
  • Coordination, managing and monitoring operational teams and cooperating with various departments. 
  • Administration of Service-Chains in Asset Manager (adding, deleting, editing)
  • Customer responsibility and support for operational issues (OS part – WIN/ LIN)
  • Participation, management of internal and customer calls
  • German language is necessary (at least B2 level, written and spoken)

Requirements

  • Master´s degree
  • 6+ years experience
  • ITIL higher certification (advanced modules)
  • MS Office- Advanced
  • Platform knowledge- Intermediate
  • Financial literacy- Basic
  • Project management- Intermediate
  • Process overview- Advanced
  • Quality management- Intermediate

Soft skills

  • Effective communication- Expert
  • Presentation skills- Advanced
  • Negotiation skills- Expert
  • Team work cooperation- Advanced
  • Leadership skills- Advanced
  • Stress resistant
  • Proactive approach
  • Willingness to change, flexibility
  • Customer, value, result and performance orientation

Languages

  • German- Upper intermediate (B2) 
  • English- Upper intermediate (B2)

Benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Referral bonus /financial/
  • Rotations possibilities

Salary
Minimum monthly salary is 1400- 2500 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

Profil

Requirements

  • Master´s degree
  • 6+ years experience
  • ITIL higher certification (advanced modules)
  • MS Office- Advanced
  • Platform knowledge- Intermediate
  • Financial literacy- Basic
  • Project management- Intermediate
  • Process overview- Advanced
  • Quality management- Intermediate

Soft skills

  • Effective communication- Expert
  • Presentation skills- Advanced
  • Negotiation skills- Expert
  • Team work cooperation- Advanced
  • Leadership skills- Advanced
  • Stress resistant
  • Proactive approach
  • Willingness to change, flexibility
  • Customer, value, result and performance orientation

Was wir bieten

  • Homeoffice/Mobile Working möglich

    Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.

  • Dienst-/Firmenwagen

    Genau das Richtige für alle, die gerne auf vier Rädern unterwegs sind - in diesem Job steht ein Dienst-/Firmenwagen zur Verfügung.

Über uns

Über uns

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

1 Standort

Lucia Gbúrová

Kontakt

Lucia Gbúrová

I’m your personal recruiter. Don’t hesitate to contact me.

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