Service Delivery Manager
- #MSOfficegerman
Aufgabe
General description
Coordinate the execution of contracts in a way that contract fulfillment achieves or exceeds the expectations of the external or internal customer, while keeping costs at an optimal level. Procure services for the client inside or outside the organization at an optimal price and quality. Oversee all factors which might affect contract fulfillment.
Accountabilities
- Manage optimal contract fulfillment for both the client and the company for the duration of the contract
- Approve Delivery model (feasibility, time, quality, budget) in order to meet contract agreements
- Procure services for the client at optimal price and quality
- Coordinate the service delivery activities between the organizational units and supervise their work in the interest of contract fulfillment
- Observe and adjust the budgets and cost reduction
- Procure services in compliance with the deadlines and the expected service levels
- Guarantee cost-effective implementation of the expansion of internal IT infrastructure and resources
- Handle customer complaints and escalations within the framework of the complaint management process
- Process claim management towards customer
- Manage continuous improvement of delivered services
- Manage and evaluate changes in dynamic documents in compliance with document management
- Develop and drive innovation within the customer base.
- Ownership of annual TRI*M (customer satisfaction) programme; ensuring that targets are set and cascaded to the accounts, service improvement plans are in place and closely managed and that all international reporting requirements and quality gates are met.
Requirements
Education
- Bachelor degree - Information technologies
Experience
- Minimum 2 years of experience in ICT Delivery Service Management
Certification
- ITIL V3 Foundation, SeM Advanced
IT Technical Skills
- General IT overview - Advanced
- TSI portfolio knowledge - Advanced
- MS Office - Advanced
Languages
- German - Advanced (C1)
- English - Upper Intermediate (B2)
Soft skills
- Customer orientation - Expert
- Excellent leadership
- Communication skills - Expert
- Negotiation skills - Advanced
- Time management - Expert
- Problem solving ability - Expert
- Result orientation - Expert
- Presentation skills - Advanced
Other
- Finance and billing - Advanced
- Self-motivated individual with excellent interpersonal communication and influencing skills
- Excellent motivator with ability to achieve results
- Able to resolve issues independently
- Excellent Customer interface
- Sound knowledge of project management principles
- Mature specialized professional knowledge (deep understanding of a specific professionalfield)
- Analytical and problem solving attributes
- Exhibiting tact and diplomacy
- Experience of post-sales support - advantage
- Cost control and budget planning
Benefits
- Possibility of Teleworking or Home office
- Cafeteria - individual financial benefit
- Trainings and development opportunities (Coursera, Percipio full access for free)
- Pension savings contribution
- Extra vacation days
- Referral bonus /financial/
- Discounts at various providers in Košice
- Team buildings online
- Work-life Program and Coaching
- Health Weeks
- Sport Activities
- Weekend Events
- Doctors at workplace
- Credit card
- Rotations possibilities
Salary
Final salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1100€/brutto.
Profil
Requirements
Education
- Bachelor degree - Information technologies
Experience
- Minimum 2 years of experience in ICT Delivery Service Management
Certification
- ITIL V3 Foundation, SeM Advanced
IT Technical Skills
- General IT overview - Advanced
- TSI portfolio knowledge - Advanced
- MS Office - Advanced
Languages
- German - Advanced (C1)
- English - Upper Intermediate (B2)
Soft skills
- Customer orientation - Expert
- Excellent leadership
- Communication skills - Expert
- Negotiation skills - Advanced
- Time management - Expert
- Problem solving ability - Expert
- Result orientation - Expert
- Presentation skills - Advanced
Other
- Finance and billing - Advanced
- Self-motivated individual with excellent interpersonal communication and influencing skills
- Excellent motivator with ability to achieve results
- Able to resolve issues independently
- Excellent Customer interface
- Sound knowledge of project management principles
- Mature specialized professional knowledge (deep understanding of a specific professionalfield)
- Analytical and problem solving attributes
- Exhibiting tact and diplomacy
- Experience of post-sales support - advantage
- Cost control and budget planning
Was wir bieten
-
Homeoffice/Mobile Working möglich
Egal ob im Büro oder von einem anderen Ort - mobiles Arbeiten ist bei uns kein Problem. Die Arbeit im Homeoffice gehört zu unserem beruflichen Alltag und wird durch digitale Plattformen unterstützt.
-
Kantine am Standort
Gesundes Essen in guter Gesellschaft - unsere Kantinen machen es möglich. Hier lässt sich bequem und nur wenige Minuten vom Arbeitsplatz entfernt aus einer großen Auswahl an warmen und kalten Speisen auswählen.
Über uns
Über uns
Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
Kontakt
Simona Čuchráčová
I’m your personal recruiter. Don’t hesitate to contact me.
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