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Aufgabe

  • Supports of DSI Local/Remote systems (private cloud product, virtual platform) for external and internal clients within the set expected service levels, in a quality exceeding customer expectations
  • Ensures the daily operation of given operation systems
  • Processes the incoming tickets
  • Incident, Change, Problem Ticket and Deployment Order handling
  • Identifies, diagnoses, categorizes the incidents/tickets and sets priorities
  • Forwards the more complex problems to the next level of support
  • Pro-active recommendation and execution of automated solutions
  • Observes the expected service levels included in the contract
  • Reports to the requester of report at the required frequency
  • Contributes to solving problems related to costumer-specific devices and applications as well
  • Solves the majority of the problems; escalates only those that require specialist expertise to the next level of support or to a local partner
  • Shares knowledge with colleagues

Profil

  • Strong experience in general with VMware and vSphere
  • Experience with the following VMware products: vRealize Log Insight, vRealize Operations, vSAN
  • Experience in ESX daily operation
  • Experience in handling of ESX hardware related issues
  • Strong commitment towards automation
  • Demonstrated experience in using an ITIL based ticketing systems
  • Experience in technical documentation update
  • B2 level English knowledge is mandatory

Advantages:

  • Experience in programming/scripting (e.g. by using PowerShell/PoweCLI, Bash, Perl, Python)
  • Familiarity with Storage administration
  • Experience in On-Call duty
  • Network related knowledge

Personality:

  • Team player
  • Ability to work independently as well as in team
  • Willingness to learn
  • Good time management skill

Über uns

Über uns

Present in the market under the Deutsche Telekom IT Solutions brand name, IT-Services Hungary (ITSH) is a subsidiary of the Deutsche Telekom Group and is the largest ICT employer in Hungary. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 4500 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

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