Technical Incident Manager

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Aufgabe

  • Lead and coordinate CBI High/Critical incident resolution / Conduct Root Cause Analysis (RCA)
  • Manage lifecycle of incident / problem tickets
  • Initiate and lead technical conference calls
  • Coordinate efforts of all involved parties, including suppliers and external teams
  • Initiate and drive internal and external escalation procedures
  • Create and distribute Incident / RCA reports to key stakeholders
  • Make recommendations for process and quality improvements
  • Set and track measures for process and quality improvement activities
  • Agent for special, management driven escalations / topics

Profil

  • German: B2/C1
  • English: B2/C1

Über uns

Über uns

Present in the market under the Deutsche Telekom IT Solutions brand name, IT-Services Hungary (ITSH) is a subsidiary of the Deutsche Telekom Group and is the largest ICT employer in Hungary. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 4500 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team. 

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