Telecommunications companies must provide their staff with data privacy training at the beginning of their employment. Deutsche Telekom goes beyond this requirement.
The business models and product portfolio of Deutsche Telekom are increasingly data-driven. The data of our customers, suppliers, shareholders, and employees are therefore a highly valuable asset that must be protected accordingly.
- For this reason, the company trains all employees in data and information protection every two years. Participation in this training is mandatory for all Group employees worldwide.
- In the 2025 training, employees supported the digital colleague Clara in correctly resolving six data protection–related case scenarios. The cases covered a wide range of difficulty levels and topics, including pseudonymization and anonymization, information protection classes, reporting channels for data protection incidents, and data processing in third countries.
- For the first time, an anonymous qualitative assessment of the data protection maturity level was integrated into the training. The results show a high level of data protection awareness across the Group. Very good results across all levels of difficulty confirm the effectiveness of the training and employees’ confident handling of data protection and information security topics.
In addition to this central training, employees have access to further courses on specific data protection topics, such as the European General Data Protection Regulation (GDPR), customer and employee data protection, and the use of artificial intelligence in IT tools. Employees can choose between online self-study tools with learning materials, data protection lectures, and in-person training sessions with specific focal points.
The broad range of content, the various training formats, and company-wide awareness measures ensure that all employees regularly and sustainably internalize the importance of complying with data protection regulations.
