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Technicians and customers: Together against the virus

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Every day, around 6,000 Telekom service technicians travel to customer households in Germany. They repair, install and give tips. Due to the corona virus, caution is advised on both sides. Deutsche Telekom calls on its customers to take precautions.

Service technician

Every day, around 6,000 Telekom service technicians travel to customer households in Germany. They repair, install and give tips. Due to the corona virus, caution is advised on both sides. Deutsche Telekom calls on its customers to take precautions.

Hardly any other craftsman in Germany is so busy these days and so often on site with customers as Telekom service technicians. They record around 32,000 service assignments every day. In large companies as well as in 40 square meter apartments. The service technicians enter basements, stairwells, corridors and living rooms. They lay and repair lines and systems, set up routers, TV and other equipment and give our customers lots of tips and advice. The same applies to the employees of Telekom's service partners. Important: Telekom technicians also come into contact with people who belong to a risk group, such as the elderly or diabetics.

Because of the coronavirus, special care is now required to minimize all risks. For example, Deutsche Telekom has adapted internal processes and issued instructions to technicians on how to keep a distance of 1.5 meters from other people. For mutual protection, Telekom also asks its customers to take special precautions and appeals to its customers:

Please first consider whether a visit to the technician is necessary in the current situation. If not, please inform us at 0800 330 1000 and if the visit is necessary, then ...

  • ... please inform us beforehand by telephone on 0800 330 1000 if someone in your house is in a quarantine situation, feels symptoms of illness or has been in a risk area in the last 3 weeks or has had contact with an infected person. Our technicians will call you shortly before the visit. Please describe the situation in the house to them at the latest then.
  • ... please ventilate your premises as soon as the technician announces himself by telephone. Clear the telephone socket (e.g. of furniture) and unlock basement rooms. This minimizes the time the technician spends with you.
  • ... disinfect the work area before and after the technician's visit.
  • ... make sure that other people in your household are in another room during the work.
  • ... maintain a minimum distance of 1.5 metres to our technician.

"Our employees do an excellent job. Now, solidarity, social responsibility and attentiveness are more important than ever," says Ferri Abolhassan, Head of Service at Deutsche Telekom. "Let's work together and with the right distance to ensure the best connections - now and for the future. We thank all our customers for their cooperation."

Deutschen Telekom headquarters in Bonn, Germany

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