profile image


As “Senior Project Manager Customer Experience” you manage cross-functional strategic projects, steer CX performance and consult the subsidiaries in their CX transformation process.

  • You contribute to the further development of our EU Customer Experience Strategy and the implementation our CX program (NPS system)
  • You consult our subsidiaries in their CX transformation process, e.g. by challenging status quo, current performance & processes as well as proposing new initiatives
  • You conduct deep dives to analyze CX performance and you prepare presentations with actionable insights for our top management
  • You are responsible for selected markets and provide a holistic view on their performance and activities towards top management
  • You regularly benchmark CX KPIs, put them into business context and develop concepts and actionable insights on how to optimize customer experience
  • You initiate process enhancements of our program and data platform
  • You stay ahead of cross-industry trends, provide thought leadership in improving customer experience and proactively facilitate best practice exchange within our international CX community


You have an excellent degree in business administration (with a focus on Marketing) or a comparable qualification and have at least 7 years’ years of professional experience in the fields of Marketing, Strategy and/or Customer Experience. Consulting background advantageous. You also have the following knowledge and skills:

  • Excellent experience in managing strategic and cross-functional projects
  • Ability to analyze complex topics, translate findings into actionable insights, and prepare Top Management presentations with clear recommendations
  • Expertise in customer experience management (ideally in implementing the NPS System and closed loop feedback routines) and customer feedback survey methods advantageous
  • Understanding of Telco business models (mobile, fix and TV) advantageous
  • Ability to think strategically and work in a conceptual and structured way
  • Proactive and result orientated working approach, sense of responsibility
  • Customer-centric mindset and strong team orientation
  • Excellent presentation and communication skills in English
  • Willingness to occasionally travel within the DT Europe Footprint

Was wir bieten

  • Flexible Arbeitszeiten

    Gestaltungsspielraum für berufliche und private Herausforderungen - mit unseren flexiblen Arbeitszeitmodellen ermöglichen wir selbstbestimmtes Arbeiten. So, wie es zum Leben und der aktuellen Situation passt.

  • Weiterbildungsangebote

    Lebenslanges Lernen ist für uns unverzichtbar. Ob vor Ort oder digital. Wir bieten eine große Anzahl an Weiterbildungsmöglichkeiten - vom Seminar bis hin zum berufsbegleitenden Studium.

  • Betriebliche Altersvorsorge

    Gut aufgestellt im Alter - wir bieten eine betriebliche Altersvorsorge und zahlen abhängig von Alter und Einkommen unserer Mitarbeiter*innen regelmäßig auf ein persönliches Versorgungskonto ein.

  • Mitarbeiterrabatte

    Produkte und Dienstleistungen vergünstigt kaufen - in den Bereichen Festnetz, Internet, Mobilfunk, TV und Smarthome erhalten Mitarbeiter*innen Rabatt. Auch Freunde und Bekannte profitieren von vielen Angeboten.

Über uns

Über uns

The “Consumer Growth” area of Deutsche Telekom Europe’s head office has a strong focus on maximizing commercial performance and putting our customers first. Improving Customer Experience and winning the hearts of more than 60 million customers is what drives the Customer Experience team. We believe in the power of customer feedback as a foundation for a continuous CX improvement. As a “Senior Project Manager Customer Experience” you support our European subsidiaries to achieve their ambitious goal to become CX leaders in their respective markets.



Hervé Serrette

Any questions? I´m happy to help! For your application please use our online job tool.

Unser Online-Bewerbungsprozess

Vergleichbare Jobs