Flexible working conditions and environments

The digital revolution is making our world of work more flexible. Where and when you work is often no longer important. For us it’s the results that count. And for you it’s having success at work and fulfillment in your private life.

Man with glasses and tablet sits in an armchair

In particular, it is our young talent who question traditional “working hours” and who want to work more autonomously. We are convinced that being reachable and available at all times is not a sign of productivity. Working from home or out and about can also lead to excellent results. Even taking time-out won’t damage your career, as most of our employees then return to work with new outlooks and a renewed energy. Great for you and for us.

Naturally there are some fields of work where the opportunity for flexible working hours and locations are limited. For example in positions in our shops, sales and service centers and in other customer-oriented positions, whereby our customers enjoy our attractive opening hours and availability.

Flexible working hours

Your life consists of more than just your job. In order to help you to better coordinate your working life with your private life, Telekom offers some different flexible working models to give you more autonomy over your time.

Flexi-time allows you to decide when you work. Within the framework of our core business hours, flexi-time gives you the freedom to decide, on a daily basis, whether to work more or less, providing the demands of the business do not dictate otherwise. You will receive a consistent monthly salary even if you, occasionally, haven’t accumulated the required number of working hours. You can make up for that at a later point in time. So that none of your time is wasted, you record your working hours electronically using our timesheet software.

Important: The official daily maximum number of working hours must not be exceeded.


There are occasions in life when you need more time for yourself or for your family. You can either start your employment on a part-time basis or switch from full-time to part-time. This is also the case even if you hold a management position. As a general rule for employees, as long as the requirements of the business do not dictate otherwise, the company must make it possible for you to reduce your working hours. The application must be submitted using MyPortal at least 3 months in advance of the desired date for the change. Please indicate how many hours you would like to work and how these should be divided across the week. After that a meeting will then take place with your employer. Telekom will inform you about its decision in writing, at least one month in advance of your desired date for the change. Part-time employees must be treated equally.

By the way: Has a relative fallen ill and you would like to be there for them? Maybe you find also the family care time interesting.

Return-to-work guarantee

Since 2014 Telekom has guaranteed: Those working part-time can return to their original number of working hours at any time. It is therefore possible to end your part-time employment early. This gives you the necessary peace of mind to react flexibly to a new situation in life. Please inform us at least 3 months in advance of the date that you would like to return to your original working hours.

By the way: Through this program Telekom is leading the way in facilitating part-time employment.

Apprenticeships and Studying for part timers

Since 2011, Telekom together with the Federal Employment Agency (German: Bundesagentur für Arbeit), has been providing part-time apprenticeships and work-study programs for single mums and dads, up to the age of 25, who are receiving social security. These educational schemes for parttimers are possible in all the same fields as the standard Telekom apprenticeships. Studying technical subjects part-time is possible at Telekom’s very own college for telecommunication in Leipzig. The 25 working hours per week are spread across five days. And the kids? They can play while you’re working or studying – perhaps even in one of the Telekom’s day nurseries.

From the age of 55 you have the option to take partial retirement for the rest of your working life, up to a maximum of 8 years. You can choose from two schemes. The “block” scheme allows you to work for up to 4 years full-time (in one block) and then to be released from duties for an identical period of time. Under the “part-time” scheme, you will continue to work until retirement age but you will only work 50% of your normal working hours. Under both schemes you will receive a part-time salary until your retirement and an additional early retirement supplement.

Thanks to modern communication technology, in many fields of work it is now possible to work where and when we choose. IT and telecommunication make us more flexible, quicker and more effective. The downside is that the line between our work life and private life is becoming increasingly blurred. That suits some people, but not everyone. Telekom’s “Mobile Devices Policy” is intended to help you with this balancing act. We respect your free-time. So you naturally don’t always need to be reachable. At the end of your working day, on vacation or on the weekend, you don’t have to read or deal with any emails. Please set yourself some clearly defined email times and keep on asking yourself whether you should be sending emails in your free-time.
Important: Critical situations, in which a swift response is necessary, are excluded from the mobile devices policy. In these cases individual arrangements apply.

The tandem scheme

The tandem scheme offers double the flexibility: for organizing your working hours and tasks, plus your private life. We even offer two variations.

Would you like to dedicate some of your time to your family, volunteer work or further education? But would you also like to hold a position of responsibility at work? You can do both! Simply share your tasks and your job with a colleague. Even some of our managers work in tandem. There are many arguments in favor of organizing your work in such a way. You have more freedom for your own personal goals, you can achieve better results at work through the interexchange with your tandem-partner and you can learn from them. You and your tandem colleague can agree between yourselves how to allocate your working hours. Much more flexible than the pre-existing part-time schemes. The same applies for key tasks and responsibilities.

When an expert or a manager retires, valuable know-how and experience may be lost. Through the knowledge transfer tandem scheme, this loss can be prevented in that a mature employee coaches a younger colleague for a limited period of time. A positive side effect of this is that when the old and young learn from each other, their mutual esteem for one another increases. Would you like to have a smooth transition into retirement? Then you can reduce your personal working hours during the tandem period.


Life can’t always be planned in advance. Time-out can be. This option allows you to create more time for yourself and your relatives, or to gain new perspectives on things. Whichever option you choose, it won’t have a negative impact on your career.

More flexibility: Most employees have the option to deposit parts of their salary into a "lifetime work account" (German: LAZKo). Employees, who fall under collective bargaining agreements, are also able to deposit up to 80 hours of their working time into such a "LAZKo" account. Thus, employees have the opportunity to finance a time-out at a later date, for instance, a time-out close to retirement, a sabbatical or by increasing their part-time salary.

There are many reasons for taking time-out, for example to raise children, to care for relatives, to study or to further your education. During unpaid leave, contractual obligations for both contractual parties lay dormant. The employer doesn’t pay a salary and the employee doesn’t perform any work-related tasks, however, the contract of employment remains in force. Please discuss the possibility of your returning to work with your line-manager at the earliest opportunity. Depending on the length of your absence, it may be necessary to consider a change of field. By the way: Unpaid leave can also be taken for other personal reasons.

Do you hear the pitter patter of tiny feet? That’s great - congratulations! You and your partner have the right to parental leave up until your child’s third birthday, or possibly even up to the end of the child’s eighth year of life, depending on how the leave is divided up. Your employment status will lay dormant during that time but remains in force. Furthermore you have the option to work part-time during your parental leave – up to 30 hours per week. Sounds interesting? Then please contact your manager as early as possible. After your parental leave we want your return to work to be as easy as possible. Therefore, please discuss this two months before your leave isdue to end. You will be allocated either your previous position or an equivalent position in respect of pay and job content.
The employee network “Stay in ContacT” provides those on parental leave with a platform for exchanging information on all topics related to returning to work and balancing the demands of work and family life. By the way: By taking unpaid leave, at Telekom you can extend your parental leave over and above the statutory parental leave period.
Whilst on parental leave you can receive “Elterngeld”, a form of parental-leave pay. Parents of children born from 1 July 2015 will have the option to choose between the current basic allowance (German: Basiselterngeld) and a new option “ElterngeldPlus”, it is also possible to combine these two options. The “ElterngeldPlus” is a good option for mothers and fathers who would like to start working part-time whilst receiving “Elterngeld”.

Lifelong learning is something we especially encourage. That’s why you can take educational leave for up to four years if you wish to study. It may also be possible to extend this period. Prerequisite: you must be studying towards a recognized college/university degree and no conflicting business obligations or requirements may exist.

Flexible Working Environments

Organize your work in a way so that it fits in with your private life. For example, you don’t just do your work at the office but possibly sometimes from home. This means you have greater personal responsibility and more freedom in planning your time.

Deutsche Telekom is addressing the future challenges posed by digitization, which also includes taking a look at its own work environment. Trust, share, shape – this is the motto under which Deutsche Telekom is introducing new work environments across the Group as part of its Future Work program. Future Work is making a huge contribution not only in enhancing the innovativeness and agility of Deutsche Telekom, but in flexibly shaping the workplace. Future Work consistently follows the "activity-based working" approach. This means employees choose their work location depending on the task they are working on. Various options are on offer, such as mobile working, quiet think tank areas, or temporary project or creative rooms. Overall, Future Work is made up of the following four components: Working in modern office environments to improve collaboration, desk sharing to promote communication, mobile working to enhance flexibility, plus the appropriate leadership style based on our Guiding Principles.  Switching to a new way of working requires a new understanding of collaboration on the part of those involved. Taking responsibility and showing mutual respect and consideration are an essential basis for a modern work and leadership culture. The Future Work project will see around 25,000 employees in Germany moving to a new world of work by the end of 2017.

Telekom differentiates between formally defined forms of telework which are set out in written agreements and flexible working practices, which you arrange with your line manager, to enable you to work from home or out and about.

Alternating Telework

You relocate part of your work to your workplace at home. Your contract dictates how often you come into the office.

Mobile Telework

You work from different locations for example on the road, in the office or at customer sites. This could also include working from home.
Important: You must have a suitable working environment for alternating and mobile telework. What this entails and all further considerations are formally defined in the union agreed contract “Tarifvertrag Telearbeit” and the collective agreement “KBV-Telearbeit AT”.

Flexibility: at home and on trips

Our working environment is becoming more and more flexible. Communication technologies have made it possible to answer emails out and about or to join meetings virtually, whilst on business trips. Thanks to mobile working, our employees can sometimes simply fulfil some tasks from home. Please take into consideration, that depending each individual’s situation and field of work, the use of such arrangements can be more difficult for some colleagues than for others. The type of workplace arrangements and solutions available will depend on the individual requirements of your job.

Do you want to get a quick haircut? Perhaps your shirts need dry-cleaning? And your stomach is rumbling? At many of our locations, we have in-house services such as cafeterias, dry-cleaners, cash machines, hairdressers and even physiotherapists.