Job offer

profile image

Your Tasks

Key accountabilities

  • Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
  • Plans, controls and is responsible for complete application-based request fulfilment.
  • Support and consult Service Delivery Management
  • Coordinates incident, problem, change, escalation management and operational documentation
  • Coordinates customer-driven and / or technical changes during service lifecycle
  • Coordinates change approval in face of all Change Advisory Boards

Job specific accountabilities:

  • Functional steers whole service chain for small to medium applications/services
  • Independently executes standard tickets to provide service according to KPIs.
  • Support Junior Administrators to spread knowledge level in the team and develop their skills.
  • Responsibility for service asset- and configuration management
  • Support project and other deliverables in order to fulfil KPIs and management requests
  • Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

Requirements
Education:

  • Secondary education

Experience:

  • Similar position - 2 years minimum 

Certifications:

  • LPIC 1 Linux certification advantage

IT Technical skills:

  • IT/PC literacy - Expert
  • HW/SW overview - Advanced
  • Core paltform knowledge - Advanced
  • ITIL knowledge - Basic
  • Technical overview in OS - Basic
  • Network, Storage, Back up - Basic
  • Databases, Middleware, Scripting - Basic

Soft skills:

  • Analytical thinking - Advanced
  • Team cooperation - Advanced
  • Training and mentoring - Advanced
  • Comunication - Intermediate
  • Presentation - Intermediate

Other skills and possible specialisation:

  • Project management
  • Core paltform knowledge
  • Related paltform knowledge
  • Valid certification in given technology
  • Participation on on-call duties 
  • independent solving and troubleshooting of incidents and errors within defined expertise

Languages:

  • English - Upper intermediate (B2)
  • German (Advantage) - Upper intermediate (B2)

Benefits

  • Possibility of Teleworking or Home office
  • Cafeteria - individual financial benefit
  • Trainings and development opportunities (Coursera, Percipio full access for free)
  • Pension savings contribution
  • Extra vacation days
  • Referral bonus /financial/
  • Discounts at various providers in Košice
  • Team buildings online
  • Work-life Program and Coaching
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Doctors at workplace
  • Credit card
  • Rotations possibilities

Your Profile

Requirements
Education:

  • Secondary education

Experience:

  • Similar position - 2 years minimum 

Certifications:

  • LPIC 1 Linux certification advantage

IT Technical skills:

  • IT/PC literacy - Expert
  • HW/SW overview - Advanced
  • Core paltform knowledge - Advanced
  • ITIL knowledge - Basic
  • Technical overview in OS - Basic
  • Network, Storage, Back up - Basic
  • Databases, Middleware, Scripting - Basic

Soft skills:

  • Analytical thinking - Advanced
  • Team cooperation - Advanced
  • Training and mentoring - Advanced
  • Comunication - Intermediate
  • Presentation - Intermediate

Other skills and possible specialisation:

  • Project management
  • Core paltform knowledge
  • Related paltform knowledge
  • Valid certification in given technology
  • Participation on on-call duties 
  • independent solving and troubleshooting of incidents and errors within defined expertise

Languages:

  • English - Upper intermediate (B2)
  • German (Advantage) - Upper intermediate (B2)

What we offer

  • Home office/mobile working possible

    Whether in the office or from any other location - mobile working is no problem for us. Working from home is part of our professional everyday life and is supported by digital platforms.

  • Canteen on-site

    Healthy eating in the company of colleagues - our on-site canteen makes it possible. Here you can choose from a large selection of hot and cold dishes in comfort and only a few minutes away from your office.

About us

About us

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services. growing added value in the IT sector in Slovakia.

1 Location

Simona Čuchráčová

Contact

Simona Čuchráčová

I’m your personal recruiter. Don’t hesitate to contact me.

Our Online Application Process

Similar Jobs

Back
PrintBookmark Share
Two clicks for more data privacy: click here to activate the button and send your recommendation. Data will be transfered as soon as the activation occurs.
FAQ Share
Two clicks for more data privacy: click here to activate the button and send your recommendation. Data will be transfered as soon as the activation occurs.