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Job-ID: 110027_EN_2

Global Quality Manager

Company:
T-Systems Slovakia
Locations:
Kosice, Slovakia
Job level:
Professional
Employment type:
Full Time - Regular
Application Deadline:
12/31//2018
Languages Required:
English
Functional Area:
Strategy, Processes, Internal Audit, Compliance
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Key accountabilities

Governance of the Quality management  on corporate level of T-Systems International (TSI). Proposes, manages and designs relevant process and quality improvements, implements policies and procedures to achieve organizational goals TSI wide. Implements Quality management system according to valid standards (covering Umbrella certification -  ISO 9001, 20 000, 27001 and 22301) and in order to increase the efficiency of the service activity and to ensure
Controls quality management and process optimization programs within TSI.
Takes a lead and stear quality improvement programs, provides quality consultancy in strategic Quality initiatives.
Based on deep quality checks and audits (analyzis and evaluation) of customer's account identifies deviations and ensures proper measures/actions are implemented.
Provides mentoring, coaching and  consultancyon a global TSI level.

Accountabilities

  • Initiate and control cperationalization of processes / procedures (Best Practices) and services/ products- descriptions (Business Service Catalogue) (Definition & implementation of Processes /Workflows to ensure the Availability & Produce-ability of services/products).
    • Appliance of  approaches/procedures  to increase the standardization within the Service Delivery organization.
    • Initiates and collaborates on the development of strategies for specialist units and strategic decisions company wide.
    • Initiate & moderate workshop with service delivery experts.
    • identifies area for quality improvement and develops trainings to help understand and inplement knowledge among the employees/colleagues.
    • Develops company-wide standards, procedures and guidelines.
    • Provides comprehensive advice to internal/external customers as well as employees and management.
    • Identifies quality disturbances and initiates and monitors measures to improve quality.
    • Develops/ enhances, coordinates and introduces the indicators for measuring quality and enhancing the quality performance (Tri:M customer promises).
    • Develops and coordinates strategies and concepts to design and optimise processes/ quality in a complex tasks area.
    • Prepares adequate solutions/ regulations/concepts/ target processes in a particularly complex task area or relating to interdepartmental business processes. Develops strategies for specialist units and initiates strategic decisions.

Other benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements

Education

  • Master degree

Experience

  • Minimum 5 years of experience with Process, Organisation and Quality Management

Language

  • German  - Intermediate B1
  • English - C1

Salary

Minimum 1445 €. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Requirements

Education

  • Master degree

Experience

  • Minimum 5 years of experience with Process, Organisation and Quality Management

Language

  • German  - Intermediate B1
  • English - C1

Requirements

Education

  • Master degree

Experience

  • Minimum 5 years of experience with Process, Organisation and Quality Management

Language

  • German  - Intermediate B1
  • English - C1

Experience

•Process - organization management - 5 years of experience,

Certification

•ITIL V3 foundation certification; ITIL expert certification (advantage) ISO 9001; ISO/IEC 20000; ISO 27001; ISO 22301; Six Sigma or Lean Green Belt certification (advantage); PM certification (advantage),

IT Technical skills

•MS Office / Excel, Power Point, Outlook - Advanced - 5 years of experience,

•PC skills /HW, SW/ Advanced - 5 years of experience,

Soft skills

•Strong communication skills - Expert - 5 years of experience,

•Analytical thinking - Expert - 5 years of experience,

•Presentation skills - Expert - 5 years of experience,

•Organizational skills - Expert - 5 years of experience,

•Flexibility - Expert - 5 years of experience,

•Stres resistance - Expert - 5 years of experience,

Other skills

•Project Management - Advanced - 3 years of experience,

•ISO 9001 - Advanced - 3 years of experience,

•ISO 20000 - Advanced - 3 years of experience,

•ISO 27001 - Advanced - 3 years of experience,

•ISO 22301 - Advanced - 2 years of experience,

Others

  • Strong communication skills.
  • Flexibility.
  • Responsibility.
  • Strong pro/customer and results orientation.
  • Ability to work as an individual also as a part of the team.
  • Excellent networking across departments and with contacts within the Group (e.g., as part of Group projects) and outside the Group.
  • Experience in IT Services minimum 4 years.
  • Detailed knowledge of ICT industry environment.
  • Steering of projects in project management for complex and multi-national projects.
  • Experience of IT operations across all layers (e.g. application operation, system operation, infrastructure, network, storage, desktop - nice to have).
  • Experience in management of international projects, previous experience in intercultural environment.
  • Deep knowledge of ITIL processes, certification in at least 1 of them.
  • Certification from quality area (e.g. Lean, Six Sigma, ISO 9001, 20000, 27001, 22301, PCI-DSS, GxP standard..).
  • Ability to multi-task, set priorities and meet strict deadlines.
  • Using logic and reasoning to identify solutions to problems.
  • Project management experience.
  • Total independent approach in solving different tasks.
  • Responsibility for taking own decission.

Salary

Minimum 1445 €. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Others

  • Strong communication skills.
  • Flexibility.
  • Responsibility.
  • Strong pro/customer and results orientation.
  • Ability to work as an individual also as a part of the team.
  • Excellent networking across departments and with contacts within the Group (e.g., as part of Group projects) and outside the Group.
  • Experience in IT Services minimum 4 years.
  • Detailed knowledge of ICT industry environment.
  • Steering of projects in project management for complex and multi-national projects.
  • Experience of IT operations across all layers (e.g. application operation, system operation, infrastructure, network, storage, desktop - nice to have).
  • Experience in management of international projects, previous experience in intercultural environment.
  • Deep knowledge of ITIL processes, certification in at least 1 of them.
  • Certification from quality area (e.g. Lean, Six Sigma, ISO 9001, 20000, 27001, 22301, PCI-DSS, GxP standard..).
  • Ability to multi-task, set priorities and meet strict deadlines.
  • Using logic and reasoning to identify solutions to problems.
  • Project management experience.
  • Total independent approach in solving different tasks.
  • Responsibility for taking own decission.

Salary

Minimum 1445 €. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

  • Home office/mobile working possible

The most trustworthy partner in 

information and communication
technologies.

T-Systems Slovakia was established in Slovakia in 2006 with the goal of providing information and communication (ICT) outsourcing solutions for the global corporate clientele of the Deutsche Telekom AG Group. The company has been based in Košice since its establishment. It was established as a subsidiary of T-Systems International GmbH, which has its head office in Germany and is a part of the global Deutsche Telekom AG Group.

The Slovak company provides outsourcing services for corporate customers in Germany, the European Union and at a global level. The size and breadth of activities and quality of work delivered by T-Systems Slovakia is a major reason why the T-Systems brand is the market leader in Germany and one of the big four ICT service providers in Europe.

The company has used the last decade to grow from nothing to the second-largest IT company in Slovakia and the second-largest employer in the east of the country. T-Systems Slovakia had 3,850 employees in Košice at the end of 2016, which makes it the second-largest shared service center in Slovakia and one of the top fifteen largest employers in Slovakia.

Thanks to our highly qualified and motivated employees, our company has the fastest growing added value in the IT sector in Slovakia.

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Lenka Kiššová

lenka.kissova@external.t-systems.com

+800 80 056 056

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to get to the form for your personal details. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. This first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview.

Looking for tips for your application? Then take a look at the section called Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the application process of our Jobworld.

By the way, once you have set up your digital application, you can use it to apply for any position at T-Systems and Deutsche Telekom Group - quickly and easily and with just one click.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.
 

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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