Job offer


Job-ID: 116385_EN_2

Head of Service Delivery Unit - Customer UNIT (Budapest)

IT Services Hungary
Budapest, Hungary
Job level:
Employment type:
Full Time - Regular
Application Deadline:
Functional Area:
ICT / IT Development
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  • The SDU provides application operation-, monitoring- and process management services for global customers. The position is located in Pécs.
  • Acts as a production responsible for the customer’s operation
  • Leads E2E the cuustomer’s operation provided by the local MIS-PC/CU SDUs
  • Represents the organization in the customer’s Mgmt and Production boards
  • Has a strong focus on operational excellence (quality, efficiency, automation and agility) and business/portfolio development (moving managed services from classic systems to hybrid cloud)
  • Acts as SPOC for the Quality heads of the MIS-PC Customer Unit
  • Supports the personal development of the directs: designates the areas where improvement is needed; provides coaching in order to develop leadership skills; supports the implementation of development plans; determines development priorities and training needs of the unit and proposes development tools
  • Takes part in the annual budget planning process. Plans the budget/prepares the financial plans of the unit, manages the approved budget, justifies deviations and prepares regular forecasts about its use
  • Continuously monitors performance of the organizational unit and takes correction steps if necessary
  • Provides ideas and information for new business opportunities, proposals, reference visits, presentations introducing the company for meeting the business objectives of the customer and the company
  • English - proficient (excellent verbal and written communication skills)
  • Several years’ experience in people management of 100+ FTE-s
  • Understanding of Classic IT and Cloud Technology
  • Knowledge of ITIL
  • Experience in leading other leaders
  • Willingness to travel internationally
  • At least 3-7 years’ experience in area IT services towards the customers
  • Broad business understanding and capable to perform highly complex work activities covering business, technical, financial and quality aspects
  • Establishes operational objectives and assign responsibilities through delegation
  • Willingness to relocate to Pécs site, or work from Pécs minimum two days per week  


  • German language knowledge (but willingness to learn is a must)


  • Strong and dynamic individual, with the ability to thrive under pressure
  • Excellent communication skills with the ability to speak and write at both senior and junior levels within an organization
  • Embraces servant leadership, empowering individuals, supportive leader
  • Honest transparent leader who is able to create a trustful atmosphere

IT Services Hungary is Hungary’s largest ICT employer and the Hungarian affiliate of T-Systems International. As a critical link in the international production chain of T-Systems, IT Services Hungary is the most dynamically developing IT service centre in Hungary. It has won the ‘Investor of the Year’ award twice, in 2008 and in 2015. From among the wide range of IT and telecommunications consulting services, the company focuses on the innovation, management and outsourcing of IT solutions, as well as development and systems integration. The company is constantly developing its sites in Budapest, Debrecen, Pécs and Szeged, and welcomes applications from career-starter and experienced IT specialists.

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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