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Job-ID: 118491_EN_2

Head of Team with German Language

Company:
Deutsche Telekom IT & Telecommunications Slovakia s.r.o.
Locations:
Kosice, Slovakia
Job level:
Professional
Employment type:
Full Time - Regular
Application Deadline:
12/31/2020
Experience Required:
1-3 years
Languages Required:
English, German
Functional Area:
General Management
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General description

Head of Team takes care of and acts as a main point of contact for highly complex day to day coordination and steering of one section within a company. Head of Team communicates company and team goals, safety practices and deadlines to team and is responsible for their implementation by effective resource management, planning and evaluating activities in the assigned area of responsibility. Head of Team provides help to management, including hiring and training, and keeps management updated on team performance. 

Accoutanbilities

Acts according to valid legislation and  Slovak Labor code.

Processes and service delivery

  • Establish and nurtures relationships with stakeholders for effective communication and expansion of existing operational capabilities in the nearshore in line with unit strategy.
  • Develops and implements mid-term tactical plans and implementation projects for new business pipeline, manage order pipeline on a project basis and sign-off takeover into operation documentation with process owners.
  • Operationally manages critical situations and solve escalations to provide seamless service delivery and effective service to clients.
  • Supports pre-sales activities, contract negotiations, customer visits, new customer onboarding, business operations functions, and process documentation.
  • Requests and monitors purchase order entry and ensure all POs to be available before start of business.
  • Collects and provides feedback on contract terms and condition compliance.

Quality assurance

  • Delivers services/solutions to clients in agreed quality and quantity structure according agreed contracts, SLA, OLA, etc.
  • Continuously improves processes and products/services in assigned area, plan improvements and implement improvements programs.
  • Manages activities within assigned unit to deliver Quality KPI’s and relevant customer satisfaction expectations.

Budget

  • Plans, adjusts and controls financial and other business plans to be able to effectively manage business of assigned team.
  • Controls finance and efficiency management initiatives and financial results across the assigned team.
  • Controls cost planning, budgeting and budget management in line with global unit and local company financial targets (TSSK).
  • Forecasts and executes measures to stay within the budget in all cost items e.g. efficiency program, training budget, travel budget, personal costs primary and secondary and project costs.

People

  • Actively steers capacity of team resources and quality of employee performance results in coherence with customer contracts.
  • Is responsible that all people-related regulatory topics (labour code, internal rules & guidelines) are met in the assigned team.
  • Supervises, motivates and guides team members people,  assesses their performance and provide effective feedback.
  • Identificates training needs and develops team members to be able to deliver better quality and fulfill expectation of employees.
  • Communicates concerns and policies among management and team members.

Requirements

Languages

  • English- B2
  • German- B2

Experience

  • 1 year experience with leading teams

Education

  • Master´s degree

Professional Skills

  • Overview about IT
  • Previous leadership experience
  • Ability to take over the responsibility for leading the team and the operation process


Personal abilities

  • Developed personality
  • Assertiveness, very good communication and soft skills
  • Ability to work autonomously and independently
  • Flexibility

Benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Salary
Minimum monthly salary is 1150 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

Requirements

Languages

  • English- B2
  • German- B2

Experience

  • 1 year experience with leading teams

Education

  • Master´s degree

Professional Skills

  • Overview about IT
  • Previous leadership experience
  • Ability to take over the responsibility for leading the team and the operation process


Personal abilities

  • Developed personality
  • Assertiveness, very good communication and soft skills
  • Ability to work autonomously and independently
  • Flexibility
  • Home office/mobile working possible

  • Personnel responsibility

  • Canteen on-site

Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

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Simona Vranovská

Simona.Vranovska@t-systems.com

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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