Job offer

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Your Tasks

Accountabilities

  • Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
  • 2nd level INM support.
  • Execute project and other deliverables in order to fulfil KPIs and management requests.
  • Smooth and uninterrupted operation of customers’ environment.
  • Conformity with the internal work instructions and process guidelines within company.
  • Follow the defined escalation standards in case of deviations
  • Investigate the root cause of incidents and initiate actions to improve or correct the situation.
  • Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
  • Create and maintain documentation.
  • Train and participate on education of other employees.
  • Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.

Requirements

Education

  • Bachelor´s degree

IT Technical Skills

  • IT/ PC literacy - Advanced
  • HW/ SW overview - Intermediate
  • Core platform knowledge - Intermediate

Soft skills

  • Communication - Intermediate
  • Analytical thinking - Intermediate
  • Team cooperation – Intermediate
  • Training and mentoring ­-Basic
  •  Presentation –Basic

Languages

  • German- Upper Intermediate (B2)
  • English - Intermediate (B1)

Other skills

  • Participation on on-call duties, independent solving and troubleshooting of incidents and errors within defined expertise.

Benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Referral bonus /financial/
  • Rotations possibilities

Your Profile

Requirements

Education

  • Bachelor´s degree

IT Technical Skills

  • IT/ PC literacy - Advanced
  • HW/ SW overview - Intermediate
  • Core platform knowledge - Intermediate

Soft skills

  • Communication - Intermediate
  • Analytical thinking - Intermediate
  • Team cooperation – Intermediate
  • Training and mentoring ­-Basic
  •  Presentation –Basic

Languages

  • German- Upper Intermediate (B2)
  • English - Intermediate (B1)

Other skills

  • Participation on on-call duties, independent solving and troubleshooting of incidents and errors within defined expertise.

What we offer

  • Home office/mobile working possible

    Whether in the office or from any other location - mobile working is no problem for us. Working from home is part of our professional everyday life and is supported by digital platforms.

About us

About us

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Love Magenta

Contact

Viera Sopková

Our Online Application Process

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