Job offer

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Your Tasks

Key accountabilities

  • 24/7 Monitoring of Customer environment.
  • Independently check and creates tickets (change management ticket, incident) in order to maintain service to customers according to given SLA and internal processes (INM, CHM).
  • Monitoring of smooth and uninterrupted operation of customers’ environment.
  • Follow the defined escalation standards in case of deviations.
  • Daily email/phone communication with Customer and external colleague’s/ support groups.
  • Fulfilment of specified Customer requests.

Requirements
Education:

  • Secondary education

Experience:

  • 1-2 years within the Customer Care services advantage

Soft skills:

  • Communication - Intermediate
  • Analytical thinking - Intermediate
  • Team cooperation - Intermediate

Other skills: 

  • Detailed knowledge of ICT environment
  • Overview of the ITIL processes

Languages:

  • English - Upper intermediate (B2)
  • German - Advantage 

Benefits

  • Cafeteria - individual financial benefit
  • Trainings and development opportunities (Coursera, Percipio full access for free)
  • Pension savings contribution
  • Extra vacation days
  • Referral bonus /financial/
  • Discounts at various providers in Košice
  • Team buildings online
  • Work-life Program and Coaching
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Doctors at workplace
  • Credit card
  • Rotations possibilities 

Your Profile

Requirements
Education:

  • Secondary education

Experience:

  • 1-2 years within the Customer Care services advantage

Soft skills:

  • Communication - Intermediate
  • Analytical thinking - Intermediate
  • Team cooperation - Intermediate

Other skills: 

  • Detailed knowledge of ICT environment
  • Overview of the ITIL processes

Languages:

  • English - Upper intermediate (B2)
  • German - Advantage 

What we offer

  • Canteen on-site

    Healthy eating in the company of colleagues - our on-site canteen makes it possible. Here you can choose from a large selection of hot and cold dishes in comfort and only a few minutes away from your office.

About us

About us

Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

1 Location

Simona Vranovská

Contact

Simona Vranovská

I’m your personal recruiter. Don’t hesitate to contact me.

Our Online Application Process

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