
Job-ID: 120997_EN_2
ICT Administrator III - CITRIX
General description
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 2nd and 3rd level environment.
Accountabilities
- Implementation, Administration & Migration of Citrix XenApp/ Desktop/ PVS/ Netscaler (6.5 – 7.x) environment
- Administration of Microsoft Windows Systems environment & basic services as AD, DNS, File, etc. (Windows Server 2008 - 2019)
- Participation on Automatization & Standardization of workflows
- Planning, concept implementation, commissioning and operation of complex systems
- Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
- 2nd and 3rd level INM support.
- Smooth and uninterrupted operation of customers’ environment.
- Conformity with the internal work instructions and process guidelines within company.
- Follow the defined escalation standards in case of deviations.
- Investigate the root cause of incidents and initiate actions to improve or correct the situation.
- Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
- Act as technical lead, solves and coordinates activities and other deliverables in order to fulfil KPIs and management requests across related technologies.
- Single Point of Contact for at least one customer, area or technology within supported service.
- Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
- Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
- Train and participate on education of other employees.
- Create and maintain documentation.
- Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
Requirements
- Master´s degree
- 3 years experience in ICT Application Operation & Management
- Overview of the ITIL processes
Certification
- Citrix CCA/CCP, MS MCSA Windows Server 2016/2019
IT Technical Skills
- IT/ PC literacy- Expert
- HW/ SW overview- Advanced
- Core platform knowledge- Advanced
Soft skills
- Communication- Intermediate
- Analytical thinking- Advanced
- Team cooperation- Advanced
- Training and mentoring- Advanced
- Presentation skills- Intermediate
Languages
- German- Upper intermediate (B2)
- English- Upper intermediate (B2)
Others
- Very good knowledge and experience with Microsoft Windows Server and Citrix environment
- Good knowledge of PowerShell and Scripting
- Good knowledge of Network infrastructure (TCP/IP, Routing, Switching, Firewalling)
- Knowledge of Microsoft Azure
- Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise.
Benefits
- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Referral bonus /financial/
- Rotations possibilities
Salary
Minimum monthly salary is 855 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
Requirements
- Master´s degree
- 3 years experience in ICT Application Operation & Management
- Overview of the ITIL processes
Certification
- Citrix CCA/CCP, MS MCSA Windows Server 2016/2019
IT Technical Skills
- IT/ PC literacy- Expert
- HW/ SW overview- Advanced
- Core platform knowledge- Advanced
Soft skills
- Communication- Intermediate
- Analytical thinking- Advanced
- Team cooperation- Advanced
- Training and mentoring- Advanced
- Presentation skills- Intermediate
Languages
- German- Upper intermediate (B2)
- English- Upper intermediate (B2)
Others
- Very good knowledge and experience with Microsoft Windows Server and Citrix environment
- Good knowledge of PowerShell and Scripting
- Good knowledge of Network infrastructure (TCP/IP, Routing, Switching, Firewalling)
- Knowledge of Microsoft Azure
- Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise.