ICT Administrator III - CITRIX
- #German(min.B2)
Your Tasks
General description
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 2nd and 3rd level environment.
Accountabilities
- Implementation, Administration & Migration of Citrix XenApp/ Desktop/ PVS/ Netscaler (6.5 – 7.x) environment
- Administration of Microsoft Windows Systems environment & basic services as AD, DNS, File, etc. (Windows Server 2008 - 2019)
- Participation on Automatization & Standardization of workflows
- Planning, concept implementation, commissioning and operation of complex systems
- Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
- 2nd and 3rd level INM support.
- Smooth and uninterrupted operation of customers’ environment.
- Conformity with the internal work instructions and process guidelines within company.
- Follow the defined escalation standards in case of deviations.
- Investigate the root cause of incidents and initiate actions to improve or correct the situation.
- Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
- Act as technical lead, solves and coordinates activities and other deliverables in order to fulfil KPIs and management requests across related technologies.
- Single Point of Contact for at least one customer, area or technology within supported service.
- Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
- Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
- Train and participate on education of other employees.
- Create and maintain documentation.
- Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
Requirements
- Master´s degree
- 3 years experience in ICT Application Operation & Management
- Overview of the ITIL processes
Certification
- Citrix CCA/CCP, MS MCSA Windows Server 2016/2019
IT Technical Skills
- IT/ PC literacy- Expert
- HW/ SW overview- Advanced
- Core platform knowledge- Advanced
Soft skills
- Communication- Intermediate
- Analytical thinking- Advanced
- Team cooperation- Advanced
- Training and mentoring- Advanced
- Presentation skills- Intermediate
Languages
- German- Upper intermediate (B2)
- English- Upper intermediate (B2)
Others
- Very good knowledge and experience with Microsoft Windows Server and Citrix environment
- Good knowledge of PowerShell and Scripting
- Good knowledge of Network infrastructure (TCP/IP, Routing, Switching, Firewalling)
- Knowledge of Microsoft Azure
- Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise.
Benefits
- Cafeteria - individual benefit
- Trainings and development opportunities
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Referral bonus /financial/
- Rotations possibilities
Salary
Minimum monthly salary is 855 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
Your Profile
Requirements
- Master´s degree
- 3 years experience in ICT Application Operation & Management
- Overview of the ITIL processes
Certification
- Citrix CCA/CCP, MS MCSA Windows Server 2016/2019
IT Technical Skills
- IT/ PC literacy- Expert
- HW/ SW overview- Advanced
- Core platform knowledge- Advanced
Soft skills
- Communication- Intermediate
- Analytical thinking- Advanced
- Team cooperation- Advanced
- Training and mentoring- Advanced
- Presentation skills- Intermediate
Languages
- German- Upper intermediate (B2)
- English- Upper intermediate (B2)
Others
- Very good knowledge and experience with Microsoft Windows Server and Citrix environment
- Good knowledge of PowerShell and Scripting
- Good knowledge of Network infrastructure (TCP/IP, Routing, Switching, Firewalling)
- Knowledge of Microsoft Azure
- Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise.
What we offer
-
Home office/mobile working possible
Whether in the office or from any other location - mobile working is no problem for us. Working from home is part of our professional everyday life and is supported by digital platforms.
-
Connection to public transport
Start your working day relaxed and without stressful rush hour traffic - our location is well connected to public transport and the next stop is just around the corner.
-
Canteen on-site
Healthy eating in the company of colleagues - our on-site canteen makes it possible. Here you can choose from a large selection of hot and cold dishes in comfort and only a few minutes away from your office.
About us
Our Online Application Process
With clicking "Apply now" your online application will get started.
Account available? Then simply sign in with e-mail address and password. If there is no account available yet, it can be created quickly by clicking on "Create an account".
Our application form can be filled out in a few minutes. Upload your documents, enter your personal data and answer some job-specific questions - and already the application can be sent.
We are pleased to have received your application. We will confirm the receipt by e-mail.