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Job-ID: 106395_EN_2

IT Assistant 1

Company:
T-Systems Slovakia
Locations:
Kosice, Slovakia
Job level:
Professional
Employment type:
Part Time - Regular
Application Deadline:
12/31//2019
Functional Area:
ICT / IT Operations
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General description
- Operates specified set of network components, prepares, coordinates and implements complex and very changes, troubleshoots incidents with elevated CBI and prevents defects.

Accountabilities
- Performs coordinates and improve daily activities needed to manage IT services and the supporting infrastructure regular inspections and improvement recommendations.
- Assist with the diagnostics and resolution of availability-related and capacity-related incidents and problems.
- Ensure that the right information is maintained and delivered to the appropriate place or competent person at the right time to enable informed decision.
- Restore normal service operation in case of Incident as quickly as possible.
- Ensure that changes are recorded and then evaluated, authorized, prioritized, planned tested, implemented, documented and reviewed in controlled manner.
- Solving of issues on the IT infrastructure/applications with direct/potential impact on the quality of service provided to customers.
- Gets to the root cause of Incidents and then initiate actions to improve or correct the situation.
- Provide technical skills in support of IT services and management of the IT infrastructure.
- Trains and participates on education of other employees.

Candidates with education suit the positionUniversity studentLanguage skillsEnglish - Upper intermediate (B2)Personality requirements and skillsExperience
- Deeper knowledge of ICT environment with professional knowledge verified by professional level certification exams.
- Knowledge about roles and responsibilities in the process flows and its practical use, e.g. emergency changes procedure.
- Deeper ITIL knowledge corresponding to ITIL foundation training.
- Pursuing higher Cisco knowledge corresponding to CCNA - Voice/Security/Network certification (or pursuing corresponding certification from other vendors) or knowledge corresponding to the professional level.
- Good knowledge of network protocols and network hardware devices to analyze whole network environment.
- Good knowledge related to network traffic, optimizing data flow, implement security standards, platform maintenance.
- Good analyst knowledge of whole network environment, of the network and structure of the existing network, multiplatform knowledge.

Others
- Effective business communication with customers, vendors and colleagues
- Ability to work independently with focus on standardization and decreasing costs
- Result and customer orientation
  • Home office/mobile working possible

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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