Job offer



Job-ID: 108323_DE_2

Junior Operation Specialist (m/w/d) Service Desk

T-Systems International GmbH
Dresden, Germany
Job level:
Young Professional
Employment type:
Full Time - Regular
Application Deadline:
Experience Required:
1-3 Jahre
Working Hours Per Week:
Languages Required:
Deutsch, Englisch
Amount of Travel:
Functional Area:
ICT / IT Development
ICT / IT Projects
ICT / IT Operations
ICT / IT Consulting
  • Kundenbetreuung im Service Desk
  • Annahme, Klassifizierung und qualifizierte Bearbeitung von Anfragen und Systemevents
  • Steuerung und Überwachung der Tickets gemäß den Service Level Agreements
  • Selbständige Betreuung von Netzlösungen und unterstützenden Systemen im Rahmen des Incident-Managements
  • Diagnose der Fehlerursache, Einleitung u. Begleitung von Maßnahmen zur Fehlerbeseitigung
  • Mitwirkung bei der Durchführung von Inbetriebnahmen in Systemlösungen und bei der Changebearbeitung 
  • Teilnahme am Schichtbetrieb 24*7

Sie haben großes Interesse an der IT und Spaß am Kontakt mit Kunden? Sie legen Wert auf eine reibungslos funktionierende IT-Infrastruktur? Sie können Netzwerke verwalten und Router, Switch oder VoIP sind keine Fremdwörter für Sie? Sie arbeiten gern, wenn andere frei haben und haben frei, wenn andere arbeiten? Dann sollten wir uns kennenlernen.

Neben Ihrer erfolgreich abgeschlossenen technischen Berufsausbildung verfügen Sie über:

  • Grundlegende Kenntnisse über Netzwerke, Datenübertragung und OSI-Referenzmodell
  • Kenntnisse der Funktionsweise von Ethernet, TCP/IP sowie der Funktionen von aktiven Netzwerkkomponenten wie z.B. Router und Switch (idealerweise im Umfeld des Herstellers Cisco)
  • Sehr gute Deutsch- sowie gute Englischkenntnisse in Wort und Schrift
  • Wir bieten:
    • Arbeit in einem gestandenen Team
    • Gründliche Einarbeitung
    • Tarifliche Bezahlung
    • Schichtzuschläge
    • Fortbildungsangebote
  • Part-time possible

  • Training offers and allowances

  • Pension scheme

  • Employee discounts

  • Health offers and insurance

Severely disabled applicants with equal qualification will be given particular consideration.

Multinationale Konzerne und öffentliche Institutionen sind unsere Kunden. Wir machen Wirtschaft und Gesellschaft startklar für die Gigabit-Gesellschaft. Überall auf der Welt. Mit einer globalen Infrastruktur aus Rechenzentren, Netzen und integrierten Lösungen. Sie haben Lust auf die vernetzte Zukunft? Dann zeigen Sie uns Ihre Innovationskraft.


Sebastian Antila


Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to get to the form for your personal details. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. This first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview.

Looking for tips for your application? Then take a look at the section called Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the application process of our Jobworld.

By the way, once you have set up your digital application, you can use it to apply for any position at T-Systems and Deutsche Telekom Group - quickly and easily and with just one click.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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