Job offer

T-Systems Russia


Job-ID: 110957_RU_2

Junior Support Engineer (Control Center Extension)

T-Systems RUS
Saint-Petersburg, Russia
Voronezh, Russia
Job level:
Young Professional
Employment type:
Full Time - Regular
Experience Required:
0-1 год
Languages Required:
Немецкий, Русский
Functional Area:
ICT / IT Operations

В рамках проекта Control Сenter Extension (CCE) осуществляется обработка технических заявок (2й уровень поддержки), связанных с поддержанием работы программного обеспечения конечного заказчика - одного из ведущих автопроизводителей Германии.
В нашем проекте:

  • Ежедневная совместная работа с известным заказчиком;
  • Решение заявок с использованием таких технологий как JAVA, UNIX, Oracle, SAP;
  • Обучение в проекте с привлечением технических экспертов;
  • Отличная возможность углубить свои знания в различных популярных IT-технологиях;
  • Решение заявок с использованием Robotic process automation (RPA).


  • Обработка заявок клиентов согласно SLA (техподдержка 2-й линии);
  • Первичная диагностика инцидентов;
  • Выполнение технических решений на окружении заказчика согласно инструкциям, в том числе используя функционал RPA платформы;
  • Решение инцидентов высокой сложности совместно с командой DevOps-инженеров;
  • Мониторинг систем с помощью специального программного обеспечения;
  • Ведение документации, актуализация базы знаний.


  • Немецкий язык на разговорном уровне (B2+);
  • Базовые знания реляционных БД;
  • Базовые знания операционной системы UNIX.

Будет плюсом:

  • Опыт работы в технической поддержке;
  • Наличие технического образования;
  • Знание любого из языков программирования;
  • Умение писать SQL запросы;
  • Знание ITIL.

Пожалуйста, внимательно ознакомьтесь с Политикой конфиденциальности:

  • Part-time possible

  • Connection to public transport

  • Personnel responsibility

  • Canteen on-site

  • Flexible working hours

  • Training offers and allowances

  • Health offers and insurance

  • International activity

  • Performance bonus

  • Holiday pay

  • Onboarding programme

Компания T-Systems входит в немецкую телекоммуникационную группу Deutsche Telekom. Подразделения T-Systems расположены более чем в 20 странах, а штат сотрудников насчитывает 50 000 человек. Российский центр разработки и поддержки ПО существует с 1995 года и реализует сложные проекты для крупных европейских заказчиков, среди которых T-Mobile, Daimler, Volkswagen, DHL и другие.


Deutsche Telekom Services Europe

+7 (812) 677-66-86 ext.2124

Further career information

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Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

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Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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