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T-Mobile Poland

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Job-ID: 107802_PL_2

M2M/IoT Senior Service Specialist

Company:
T-Mobile Polska S.A.
Locations:
Warsaw, Poland
Job level:
Professional
Employment type:
Full Time - Regular
Application Deadline:
11/30/2019
Amount of Travel:
0-25%
Functional Area:
Technology and Networks
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  • According to general guidelines, independent preventive analysis of highly complex national and international customer-facing services.
  • Allocate E2E responsibility for Business services (SLA, OLA) and Continuously improve the quality of the Services (Functionality, Processes, Skills, Costs etc.)
  • Provide Operation Project Manager role to address service requirements
  • Interface to the 3rd level support organisations and the related vendors
  • 2nd Level Incident-/Problem Management/ Change Management - Carry out a thorough analysis of all reported problems in a timely manner, according to agreed severities. Provide Restoration and Permanent fix
  • In relation to complex CFS (Customer Faced Service), interdepartmental including the affected RFS (Resource Faced Service) ensures that all activities of the operational processes (for example, incident, problem, change, event) are lived and the process objectives are achieved.
  • Plausibility check the process key figures for the relevant CFS area for compliance
  • Implement, update and ensure cross-functional compliance (CFS and RFS) of availability and capacity plan specifications.
  • Identify need for action at CFS or process level, involving cross-departmental teams and implementing solutions.
  • Coordinate service KPIs with customers and document them in contracts (such as OLA's). Preparing, voting and updating agreements. From CFS quality parameters derive the relevant RFS criteria and vote
  • Identify, define and define monitoring requirements on the basis of contracts (eg OLA), coordinate them across divisions and ensure realization and reduce functionality.
  • Research and correlate individual CFS information in a topic-specific knowledge pool. Providing contributions in comprehensive knowledge databases.
  • Develop CFS-specific training and conduct or coordinate with all involved units.
  • independently manage complex optimization projects (for example, identifying cost savings potential, developing actions and monitoring implementation).
  • independently handle tasks within the project (eg. creation of complex technical or administrative concepts, introduction of company regulations) – support of CFS onboarding projects
  • Conduct service review meetings with internal and external suppliers (other ESOCs and hosting partners) and enforce partner improvement efforts

RFS – Resource Facing Services

CFS – Customer Facing Services

  • Bachelor studies in the IT environment, or communications engineering or comparable training
  • Operation of complex networks, servers, firewalls, OMC, IT and network management systems
  • Specialized knowledge of server architecture and IP network topologies
  • Project Management and Quality Management Skills
  • On Call support (24/7) required.
  • At least 4 years professional experience in the NT / IT environment ideally in the field of mobile data services / Internet
  • Home office/mobile working possible

  • Canteen on-site

  • Flexible working hours

  • Training offers and allowances

  • Employee discounts

  • Health offers and insurance

  • International activity

  • Life insurance

  • Tuition allowances and scholarships

  • Parking available

  • Onboarding programme

We are one of the largest mobile operators in Poland, serving nearly 10,251 million customers. As an integrated operator, we provide a full range of telecommunications services, ICT services, customers also have the option to take advantage of a full range of financial services as part of T Mobile banking services.

Thanks to the most modern, completely upgraded network infrastructure, T Mobile Polska covers nearly 100% of Poland’s population with its 3G network and more than 99,8% of the population with the LTE network.

We are a part of Deutsche Telekom Group, a global telecommunications concern, that has 225 thousand employees and is present in 50 countries around the world, serving over 200 million customers.

T-Mobile is a unique place for great experiences. A place where answers to great challenges come from true team spirit.

A place where change means opportunity for progress and innovation and where people with the ambition for peak performance can go beyond what is today and create what is tomorrow. Join us!

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Katarzyna Czechowska

katarzyna.czechowska@t-mobile.pl

+800 80 056 056

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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