Messaging & Connected Services DevOps Engineer

Job-ID: 182706

Messaging & Connected Services DevOps Engineer

  • #VAS_systems;infrastructure_and_services;testing
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Your Tasks

What will you do?

  • Perform 2nd line Operation activities on Value Added Service (VAS) systems
  • Support infrastructure and services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and pre-launch reviews
  • Maintain Infrastructure and services once they are live and ensure Service availability according to the defined SLA
  • Engage in continuous integration, continuous deployment and continuous testing of infrastructure and services
  • Handle Incidents received by the customer according to the established SLA
  • Handle Change requests received by the customer according to the established SLA
  • Escalate complicated Incidents to the Vendor
  • Create and Execute Work Orders for Changes
  • Troubleshoot and resolve Problems
  • Resolve Customer Complaints
  • Participate in Upgrades/Updates together with the Vendor
  • Participate in service migrations
  • Participate in the Acceptance Testing of new Services
  • Responsible to report regularly on the status of the service (KPI, SLA, Other PI)
  • Analyze continuously process and performance - Proactive Problem Management
  • Perform on-call 24/7 standby duty (on rotation schedule)

Your Profile

What professional skills will you bring along:

The candidate must have a University degree in Technical area (Computer Science, Telecommunication Engineering, Information Systems or related field) with a minimum five years’ real hands on experience in area of in the VAS area (preferably SMS, MMS, VMS, CC), Knowledge of Mobile, Fixed and IP network concepts

Experience on the following infrastructure domains

  • Knowledge of Linux Operating System
  • Knowledge of Oracle Database
  • Knowledge of HW Concepts (Blades, Storage Appliances)
  • Knowledge of Cloud Technologies (OpenStack, NFV, VmWare)
  • Very good command of English

Problem solving skills:

  • Highly Motivated
  • Very structured working methods
  • Team player in a cross cultural Team environment
  • Ability to make fast weighted decisions
  • Not afraid to take initiatives
  • Proactive and positive attitude
  • Open minded for new ways of working
  • Ability to work off-working hours (either on standby or for maintenance activities)
  • Efficient communication, communication with 3rd parties

What social Skills are expected:

Excellent customer service, written and oral communication skills, resourcefulness and initiative.

strong negotiation skills

main interfaces for the position: NatCos, internal Pan-Net employees, other PanNet companies

What can you expect working with us?

We take a long-term commitment when it comes to our employees. You will develop your career working in one or more innovation projects of Deutsche Telekom Group, exploring the latest trends and technologies which enable the product development process. You will grow not only your knowledge, but also your network, by interacting with a wide group of experts in areas such as Sales and Customer Relationship Management, AI and Customer Experience.

What else we offer:

Open and friendly working environment

Competitive remuneration package

Complex benefit scheme

What we offer

  • International activity

    So far away and yet so close - in our international working environment, working across national borders is part of everyday life.

About us

About us

Who we are?

Deutsche Telekom Cloud Services was established in 2015 as part of Deutsche Telekom Group, Technology & Innovation Area, and part of Technology Delivery International (TDI).

TDI is a collection of experts teams spread across Europe, working together collaboratively with our NatCos (national companies) to enable relevant technologies for the delivery of core telco services to our customers in our many markets. Pan-Net focuses on building and scaling cloud based and network service platforms, delivering best network performance through continues optimization. We delight our customers by enabling innovative network automation solutions across the European Telco footprint. Besides the headquarters in Bratislava, Slovakia there are other Pan-Net affiliated companies across Europe, and together with the TDI team in Germany, we leverage the power of all teams to provide best in class technology solutions.

Deutsche Telekom Pan-Net bundles key competencies for future tech projects within the area of Technology & Innovation. Anchoring skill developments in learning opportunities on- and off-of-the job, is deeply imbedded in our corporate culture. Therefore, the technical experts, who are organized in chapters and tribes, are flexibly and effectively enabled to contribute towards Group's strategic focus of digitalization, cloudification and automation to become the Leading European Telco.

Data Privacy Information and Consent with Processing of Personal Data

Please be informed that by replying to the job offer, the company Deutsche Telekom Cloud Services EPE. with its registered seat at 9 Fragkoklisias Str., 15125, Marousi of Attica, ID no. 134112901000 / 300378  (the “Company”) will process, as a controller, your personal data in the following scope: academic title, name, surname, photography, contact details (e-mail address, address, phone number), information about achieved education, previous working experience, other information that are included in your CV/motivation letter, information obtained during the online assessment, and so for the purpose of participation in a selection process for the job position that you are applying for.

Your personal data will be processed for the period of 6 months. Legal basis for processing of your personal data is the legitimate interest of the Company under art. 6(1)(f) of GDPR to select the right candidate for the vacant position from all job applicants. Please note that processing of personal data is prerequisite for participation in selection process. If you do not provide us with your data, you cannot participate in the selection process for concrete job position. Your personal data will not be subject to automated decision making and profiling.

Your personal data will be provided only to the following recipients belonging to Deutsche Telekom AG Group. You can find the information about entities belonging to Deutsche Telekom AG Group on the following link. If you participate in online assessment, your personal data may be transferred also to the USA to HireVue Inc., 10876 S River Front Pkwy Ste 600 South Jordan, Utah 84095, United States, and so based on EU standard contractual clauses and additional safeguards.

With respect to the processing of your personal data you have the following rights: (i) to request access to your personal data, (ii) to correct your personal data, (iii) to erase your personal data, (iv) to limit the processing of your personal data, (v) to object processing of your personal data, (vi) to the portability of your personal data, (vii) to file a complaint with the competent supervisory authority, (viii) to withdraw your consent with processing, if granted.

Contact for provision of additional information about the protection and processing of your personal data is Additional information about data privacy you can find on the following link.

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Recruiting Team Deutsche Telekom Pan-Net s.r.o.

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