Operation Manager

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Your Tasks

Purpose

Interface between SC OPM/SDM/Service Owner (Customer) and operation in defined field in order to keep quality of the production.

We are looking for an experienced / Senior Operations and Support Engineer who will reinforce our support and maintenance team for an agile implementation of a statistical data science platform. As first line of defense for support and maintenance activities, you will be responsible for picking up incidents, identifying root causes of incidents coming from production, driving or, where possible, conducting the resolution of those incidents and problems in close cooperation with the development teams as well as ensuring proper communication with the customer and thorough documentation of the incidents. You will also be responsible for keeping the agreed SLA and communicate potential SLA risks and violations in a timely manner with the Operations and Support Manager and according development streams.
WHAT IS WAITING FOR YOU? 
•    You will be part of our third level support team (~5 people)
•    Ensure the third level support and maintenance activities within the running project and for production, incl. continuous improvement of relevant processes
•    Closely collaborate with the development and testing teams to identify root-causes of incidents
•    Ensure quick resolution of incidents or ensure proper transfer into problem or change management
•    Document best practices and workarounds to enable the 1st level support team
•    Support planning of required hot-fix releases and maintenance releases; act as SPOC for all issues raised on production and plan issues resolution together with development and testing
•    Secure the availability of the development and test environments in cooperation with the customer
•    Ensure adequate communication with our customers on incidents resolution or interim workarounds

Benefits

  • Possibility of Teleworking or Home office
  • Cafeteria - individual financial benefit
  • Trainings and development opportunities (Coursera, Percipio full access for free)
  • Pension savings contribution
  • Extra vacation days
  • Referral bonus /financial/
  • Discounts at various providers in Košice
  • Team buildings online
  • Work-life Program and Coaching
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Doctors at workplace
  • Credit card
  • Rotations possibilities

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000€/brutto.

Your Profile

What we offer

  • Home office/mobile working possible

    Whether in the office or from any other location - mobile working is no problem for us. Working from home is part of our professional everyday life and is supported by digital platforms.

  • Employee discounts

    Products and services at a discount - our employees receive discounts in the fixed network, Internet, mobile communications, TV and Smarthome sectors. Family and friends also benefit from many offers.

About us

About us

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.

Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

1 Location

Lenka Kiššová

Contact

Lenka Kiššová

I’m your personal recruiter. Don’t hesitate to contact me.

Our Online Application Process

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