Job offer


Job-ID: 114852_EN_2

Proces manager - Incident management

Deutsche Telekom AG
Kosice, Slovakia
Kosice, Slovakia
Job level:
Young Professional
Employment type:
Full Time - Regular
Functional Area:
ICT / IT Development
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Governance of the process management within the TSSK. Designs and implements changes in processes or sub-processes according to valid standards and in order to increase the efficiency of the service activity. Provides consultancy in assigned processes. Prepares and controls optimization measures relating to processes and reporting. Provides training in related process (Incident management).

Key accountabilities

  • Being responsible for Incident Management (INM) within TSSK as the process owner
  • Provide up-to-date information regarding Incident management process
  • Ensuring cooperation with Process managers and Quality SPOCs from other teams, help, advice, communicate about quality improvement
  • Create retrospective reports and distribute/cascade results to the departments and track measures for KPI’s improvement
  • Leading own local community for Quality/Process managers within TSSK who are dealing with INM process
  • Provide training via onsite meetings, presenting results on several management level     

Other Benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities                                                                                    

Management Scope

  • Leading internal community of experts within Event management, System management across TSSK (no managerial responsibililty)



  • Information technologies – Master´s degree


  • Process- Organisation- and Quality Management – 2 years

IT Technical Skills:    

  • Reporting –Intermediate – 2 years                          
  • MS Office – Advanced – 2 years

Soft skills:                                                                                                          

  • Presentation skills – Advanced – 2 years                             

Other skills:

  • Asset manager/CMDB – Intermediate – 2 years                 
  • Monitoring/Event management - Basic – 2 years               
  • ITIL fundamentals – Intermediate – 2 years         
  • Quality/Process management –Advanced – 2 years       


  • English  - Upper intermediate (B2)           

Other criteria or requirements

  • Monitoring tools, Service Manager, Asset Manager, BSM, understand relation among tools\processes
  • Ability to share knowledge and convert number driven information into presentation format
  • Ability to interact professionally with employees at all levels of the organization
  • Strong presentation skills, experience with trainings                                                        

Possible specialisation (optional for recruitment reasons)

  • Process expert, process manager, quality expert, quality manager      


Minimum monthly salary is 875 € brutto + variable part of salary + other financial benefits.

The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.                                                                                                               

  • Home office/mobile working possible

The most trustworthy partner in information and communication technologies.
T-Systems Slovakia was established in Slovakia in 2006 with the goal of providing information and communication (ICT) outsourcing solutions for the global corporate clientele of the Deutsche Telekom AG Group.
The company has been based in Košice since its establishment. It was established as a subsidiary of T-Systems International GmbH, which has its head office in Germany and is a part of the global Deutsche Telekom AG Group.
The Slovak company provides outsourcing services for corporate customers in Germany, the European Union and at a global level.
The size and breadth of activities and quality of work delivered by T-Systems Slovakia is a major reason why the T-Systems brand is the market leader in Germany and one of the big four ICT service providers in Europe.
The company has used the last decade to grow from nothing to the second-largest IT company in Slovakia and the second-largest employer in the east of the country.
T-Systems Slovakia had 3,850 employees in Košice at the end of 2016, which makes it the second-largest shared service center in Slovakia and one of the top fifteen largest employers in Slovakia.
Thanks to our highly qualified and motivated employees, our company has the fastest growing added value in the IT sector in Slovakia.


Monika Raščáková

Further career information

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Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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