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Job-ID: 120840_EN_2

Process Expert_24/7

Company:
Deutsche Telekom IT & Telecommunications Slovakia s.r.o.
Locations:
Kosice, Slovakia
Job level:
Professional
Employment type:
Full Time - Regular
Application Deadline:
12/31/2021
Experience Required:
1-3 years
Languages Required:
English
Functional Area:
Strategy, Processes, Internal Audit, Compliance
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General description

  • Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management.
  • Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis. Provides active on site support, training and development activities for other colleagues. Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements.


Accountabilities

  • Lead teleconferences/meetings with all required participants to inform about actions to be taken related to process topics
  • Lead continual process/ service  improvement to increase customer satisfaction
  • Coordination/ active participation in  respective process communities to increase process awareness to expected levels
  • Coordination/ active participation in process related projects to ensure continuous improvement up to DT Level
  • Act as interface between process and operational topics to ensure proper communication on expected organizational level Analyze and control regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level
  • Training and mentoring of respective processes to increase process awareness

    Requirements

    Education

    • Bachelor´s degree


    Experience

    • Process - Organisation - and Quality management - 2 years

    Certification

    • ITIL foundation certification; higher  ITIL  certification / advantage

    IT Technical Skills

    • MS Office / Excel, Power Point, Outlook - Intermediate – 3 years
    • PC skills / HW, SW/ - Intermediate – 3 years


    Soft skills

    • Effective communication skills  - Intermediate – 3 years
    • Analytical thinking - Intermediate – 3 years
    • Presentation skills  - Intermediate – 3 years
    • Organisational skills - Intermediate – 3 years


      Languages

      • English - Upper intermediate (B2)
      • German -  Upper intermediate (B2)


      Other criteria or requirements

      • Experience of IT operations across at least 1 area (e.g. application operation, OS operation,  network, storage, etc.) Flexibility
      • Responsibility
      • Project management/ advantage - Basic
      • Pro-activity and pro-customer orientation
      • Ability to work as an individual also as a part of the team
      • Experience in management of international projects, previous experience in intercultural environment Ability to work on more tasks in paralel/ changing topics

      Benefits

      • Cafeteria - individual benefit
      • Trainings and development opportunities
      • Discounts at various providers in Košice
      • Possibility of Home office
      • Pension savings contribution
      • Meal vouchers contribution
      • Teambuildings
      • Extra vacation days
      • Young and enthusiastic working environment
      • Diversity Program
      • Health Weeks
      • Sport Activities
      • Weekend Events
      • Work life Coaching
      • Doctors at workplace
      • Credit card
      • Referral bonus /financial/
      • Rotations possibilities

      Salary

      Minimum monthly salary is  855 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

      Requirements

      Education

      • Bachelor´s degree


      Experience

      • Process - Organisation - and Quality management -2 years

      Certification

      • ITIL foundation certification; higher  ITIL  certification / advantage

      IT Technical Skills

      • MS Office / Excel, Power Point, Outlook - Intermediate – 3 years
      • PC skills / HW, SW/ - Intermediate – 3 years


      Soft skills

      • Effective communication skills  - Intermediate – 3 years
      • Analytical thinking - Intermediate – 3 years
      • Presentation skills  - Intermediate – 3 years
      • Organisational skills - Intermediate – 3 years


        Languages

        • English - Upper intermediate (B2)
        • German  -  Upper intermediate (B2)


        Other criteria or requirements

        • Experience of IT operations across at least 1 area (e.g. application operation, OS operation,  network, storage, etc.) Flexibility
        • Responsibility
        • Project management/ advantage - Basic
        • Pro-activity and pro-customer orientation
        • Ability to work as an individual also as a part of the team
        • Experience in management of international projects, previous experience in intercultural environment Ability to work on more tasks in paralel/ changing topics
        • Home office/mobile working possible

        • Connection to public transport

        • Canteen on-site

        Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
        Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
        Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

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        Lucia Jackova

        l.jackova@t-systems.com

        Further career information

        Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

        Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

        By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

        You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

        Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

        Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

        We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

        We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

        Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

        You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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