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Job-ID: 113475_EN_2

Process Specialist 24/7

Company:
T-Systems Slovakia
Locations:
Kosice, Slovakia
Job level:
Young Professional
Employment type:
Full Time - Regular
Application Deadline:
12/31/2020
Languages Required:
English
Functional Area:
ICT / IT Operations
ICT / IT Projects
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General description

Be a part of the Red Phone, highest single point of contact in solving the most critical incidents within TSI. Main goal is to reduce business impact and
service restriction time of T-Systems customers by supporting the incident resolution with the highest attention. When an incident occurs the entire
organization has to act as quickly as possible to resolve the issue and bring the customers service back up and running. Communicates via email/phone
with the managers all over the world. Ensuring that the right people are on the call on time. Performs tasks related to the Incident management
processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer
satisfaction. Designs and produces internal and external reports related to process management. 

Accountabilities

  • Organize/participate on teleconferences/meetings with all required participants (making notes, document steps taken during the calls, calling necessary participants for joining)
  • Coordinate continual service improvement to increase customer satisfaction (INM processes are dynamic)
  • Responsible partially for the creation of all eCrIDs– the highest notification for management in TSI
  • Handling the documentation during Major incident and addressing it to the right people
  • Cooperating/communicating with Yellow Phone regarding possible handover of the incidents
  • Involvement of the suppliers/vendors to ongoing incidents
  • Active participation in building up respective process communities to increase awareness to expected levels
  • Active participation in process related projects to ensure continuous improvement up to TSI Level
  • Execute (Implement) the interface between process and operational topics to ensure proper communication
  • Report regular KPIs and participate in setting up actions in case of deviance to keep quality on expected level
  • Knowledge sharing of respective processes to raise general awareness about processes

Other benefits

  • Cafeteria - individual benefit.
  • Trainings and development opportunities.
  • Discounts at various providers in Košice.
  • Possibility of Home office.
  • Pension savings contribution.
  • Meal vouchers contribution.
  • Teambuildings.
  • Extra vacation days.
  • Young and enthusiastic working environment.
  • Diversity Program.
  • Health Weeks.
  • Sport Activities.
  • Weekend Events.
  • Work life Coaching.
  • Doctors at workplace.
  • Credit card. Metro card.
  • Referral bonus /financial/.
  • Rotations possibilities.

Requirements

Education

  • Secondary education degree

Experience

  • Overall overview of ICT industry environment.

Languages

  • English: B1level - mandatory
  • German: advantage / German B2

Others

  • Communication skills
  • Flexibility
  • Responsibility
  • Analytical skills
  • Pro-activity and pro-customer orientation
  •  Ability to work as an individual also as a part of the team

Salary

 Minimum salary is 815€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Requirements

Education

  • Secondary education degree

Experience

  • Overall overview of ICT industry environment.
  • Experience in project management for complex and multi-national projects.
  • Experience of IT operations across at least 1 area (e.g. application operation, system operation, infrastructure, network, storage, desktop).

Languages

  • English: B1level - mandatory
  • German: advantage / German B2

Others

  • Communication skills
  • Flexibility
  • Responsibility
  • Analytical skills
  • Pro-activity and pro-customer orientation
  •  Ability to work as an individual also as a part of the team

Salary

 Minimum salary is 815€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

  • Home office/mobile working possible

The most trustworthy partner in information and communication technologies.
T-Systems Slovakia was established in Slovakia in 2006 with the goal of providing information and communication (ICT) outsourcing solutions for the global corporate clientele of the Deutsche Telekom AG Group.
The company has been based in Košice since its establishment. It was established as a subsidiary of T-Systems International GmbH, which has its head office in Germany and is a part of the global Deutsche Telekom AG Group.
The Slovak company provides outsourcing services for corporate customers in Germany, the European Union and at a global level.
The size and breadth of activities and quality of work delivered by T-Systems Slovakia is a major reason why the T-Systems brand is the market leader in Germany and one of the big four ICT service providers in Europe.
The company has used the last decade to grow from nothing to the second-largest IT company in Slovakia and the second-largest employer in the east of the country.
T-Systems Slovakia had 3,850 employees in Košice at the end of 2016, which makes it the second-largest shared service center in Slovakia and one of the top fifteen largest employers in Slovakia.
Thanks to our highly qualified and motivated employees, our company has the fastest growing added value in the IT sector in Slovakia.

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Monika Raščáková

Monika.Rascakova@t-systems.com

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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