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Job-ID: 102394_EN_2

Quality Manager

Company:
Deutsche Telekom AG
Locations:
Kosice, Slovakia
Job level:
Professional
Employment type:
Full Time - Regular
Functional Area:
Technology and Networks
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  • Coordinates the establishment and maintenance of the quality management within the team. Implements concepts and quality standards. Produces and adapt internal and external reports related to quality management. Supports the preparation and control of optimization measures relating to processes, reporting and quality.
  • Ensures that quality performance is at desired level. Designs concepts and implements quality standards. Designs reports related to quality management. Prepares and controls optimization measures quality.
  • Governance of the Quality management within the unit or company. Proposes, designs and implements changes in Quality management system according to valid standards and in order to increase the efficiency of the service activity. Provides consultancy in assigned process and quality topics. Prepares and controls optimization measures relevant for quality improvement.

Accountabilities:

  • Leading in Quality Management System (e.g. Audit Management, License Management, Security Management, Document Management etc.)  to standardize Quality Management System
  • Challenge the quality of production process to ensure Zero Outage  targets 
  • Manage teleconferences/meetings with all required participants to coordinate actions to be taken
  • Manage continual service improvement to increase customer satisfaction
  • Leading in building up respective process communities to increase awareness to expected levels
  • Managing of quality related projects to ensure continuous improvement up to TSI Level
  • Manage the interface between quality and operational topics  to ensure proper communication
  • Manage quality initiatives to increase customer satisfaction
  • Create and maintain the reports for Quality Academy
  • Distribute created reports based on GDPR requirements
  • Coaching and consultancy of respective processes to share knowledge

Management scope:

  • across organization unit

Other Benefits:

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

Requirements:

Education

  • University degree

Experience

  • Experience in IT Services minimum 2 years
  • Detailed overview of ICT industry environment
  • Steering of projects in project management for complex and multi-national projects
  • Deep knowledge of quality management methodologies (e.g. KPI reporting, Management systems, Excellence programs, Quality tools)
  • Experience of IT operations across all layers (e.g. application operation, system operation, infrastructure, network, storage, desktop)
  • General overview about ITIL processes
  • Certification from quality area (e.g. Lean, Six Sigma, ISO, ..)
  • Experience in SQL & WBA

Languages

  • English B1 minimum - mandatory
  • German advantage

Others

  • Communication skills
  • Flexibility
  • Responsibility
  • Analytical skills
  • Pro-activity and pro-customer orientation
  • Ability to work as an individual also as a part of the team

Minimum monthly salary is 1030 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

Requirements:

Education

  • University degree

Experience

  • Experience in IT Services minimum 2 years
  • Detailed overview of ICT industry environment
  • Steering of projects in project management for complex and multi-national projects
  • Deep knowledge of quality management methodologies (e.g. KPI reporting, Management systems, Excellence programs, Quality tools)
  • Experience of IT operations across all layers (e.g. application operation, system operation, infrastructure, network, storage, desktop)
  • General overview about ITIL processes
  • Certification from quality area (e.g. Lean, Six Sigma, ISO, ..)
  • Experience in SQL & WBA

Languages

  • English B1 minimum - mandatory
  • German advantage

Others

  • Communication skills
  • Flexibility
  • Responsibility
  • Analytical skills
  • Pro-activity and pro-customer orientation
  • Ability to work as an individual also as a part of the team
  • Home office/mobile working possible

The most trustworthy partner in 

information and communication
technologies.

T-Systems Slovakia was established in Slovakia in 2006 with the goal of providing information and communication (ICT) outsourcing solutions for the global corporate clientele of the Deutsche Telekom AG Group. The company has been based in Košice since its establishment. It was established as a subsidiary of T-Systems International GmbH, which has its head office in Germany and is a part of the global Deutsche Telekom AG Group.

The Slovak company provides outsourcing services for corporate customers in Germany, the European Union and at a global level. The size and breadth of activities and quality of work delivered by T-Systems Slovakia is a major reason why the T-Systems brand is the market leader in Germany and one of the big four ICT service providers in Europe.

The company has used the last decade to grow from nothing to the second-largest IT company in Slovakia and the second-largest employer in the east of the country. T-Systems Slovakia had 3,850 employees in Košice at the end of 2016, which makes it the second-largest shared service center in Slovakia and one of the top fifteen largest employers in Slovakia.

Thanks to our highly qualified and motivated employees, our company has the fastest growing added value in the IT sector in Slovakia.

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Monika Raščáková

monika.rascakova@t-systems.com

+800 80 056 056

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to get to the form for your personal details. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. This first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview.

Looking for tips for your application? Then take a look at the section called Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the application process of our Jobworld.

By the way, once you have set up your digital application, you can use it to apply for any position at T-Systems and Deutsche Telekom Group - quickly and easily and with just one click.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.
 

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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