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Job-ID: 107015_DE_2

Sales Support Manager CES (m/w/d)

Company:
T-Systems Austria GesmbH
Locations:
Vienna, Austria
Job level:
Professional
Employment type:
Full Time - Regular
Languages Required:
Deutsch, Englisch
Functional Area:
Sales
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Our ICT services place us in one of the most dynamic markets worldwide. We use innovative technology to develop compelling solutions for the convergence markets of tomorrow. Our goal is to help businesses to become even more successful.

Main responsibilities:

  • Providing technical pre- & post sales support for the entire Region for all product groups (IP/Data, Transport, Mobile, Enabling services, T-Systems Solutions)
  • Supporting other Sales Support colleagues with technical expertise
  • Developing and presenting various training-materials for all product groups  or technologies, as required
  • Supporting complex innovation projects and Bids/RFX regionally or globally, on demand
  • Responsible for the completion of all the Non-Voice Orders generated by her/his dedicated offices
  • Responsible and accountable for “Quality check” for all Non-Voice Orders
  • Designing the proper product and/or service and providing German and international pricing quotations, local loops and backbone pricing, end-to-end offers to Sales or supporting Sales in these aspects
  • Coordination and driving of regional escalation works in the pre & post-sales area
  • Responsible for the Service Management support function (all aspects) for the defined Top and Key Accounts
  • Dispute management support for all Non-Voice product lines
  • Acting as interface between Sales division and other Sales Support groups, Product Management, Bid Management, Technical Departments (GNF/TE/TCO, etc), partner organization, Order Entries and other divisions in the presales-, implementation and post-sales phases
  • Supporting Sales and Customers in post sales activities like troubleshooting, communication towards Network Operation Centers (NOCs), extension of services, product related questions, etc
  • Creating weekly/monthly business reports – for the specific offices

Main skills required:

  • Wide technical knowledge about telecommunication technologies and platforms
  • Strong Technical/Commercial Sales Support (or Sales) background
  • Project coordination experience
  • Ability to meet targets and deadlines
  • Proactive attitude
  • Ability to think in priorities; structured
  • Service Management experience (desired)
  • Excellent communication (written/verbal) and presentation skills
  • English language knowledge (written/spoken) is a must, German language at least level C1 is required
  • Strong analytical skills and attention to details (desired)
  • Thorough understanding of the wholesale telecommunication market in the region
  • Experience with complex, multinational organizations (desired)
  • Good team player, but able to work well individually as well
  • Ability to perform very well under stress
  • Willingness to work as Sales Support
  • Willingness to travel regularly

Depending on your qualifications and experience, the annual gross salary starts from 60.000,00 Euro. Apart from this, T-Systems offers other benefits such as flexible working hours, diverse career development options and support in your professional further development. Tasks with a high degree of responsibility in a committed and cooperative team await you.

Interested? We look forward to your application, which we would prefer to receive online. Disabled candidates will be treated preferentially if qualifications are deemed equal.

  • Childcare facility on-site

  • Home office/mobile working possible

  • Connection to public transport

  • Canteen on-site

  • Flexible working hours

  • Training offers and allowances

  • Employee discounts

  • Health offers and insurance

  • Meal allowances

  • Parking available

  • Onboarding programme

Our ICT services place us in one of the most dynamic markets worldwide. We use innovative technology to develop compelling solutions for the convergence markets of tomorrow. Our goal is to help businesses to become even more successful.

“Any questions? I´m happy to help! For your application please use our online job tool.”

com.coremedia.blueprint.cae.contentbeans.CMPictureImpl[id=572546]

Marlies Drmola

fmb_at_recruiting@t-systems.com

057057 4236

Further career information

Your application - quick and easy in just 5 minutes! Found your new job? Then simply click on 'Apply now' to register for our online job tool. Do you have your application documents (CV, cover letter, certificates) available? You can upload them as pdf-; word- (docx); ppt-; xls-; csv- oder txt-file with a maximum upload size of 10 MB each. As soon as we receive your application, you will get a confirmation via e-mail. The first thing we do is check whether your profile matches the job. Depending on the position, this first selection round can take up to four weeks. If you are successful in the pre-selection round, we will contact you to arrange an interview. You can check the status of your application in your applicant profile at any time.

Looking for tips for your application? Then take a look at the section called >Application Tips on our career website. Here you will find all manner of tips on 'The Right Way to Apply' and all the answers to the online application process.

By the way: Once you have set up your digital application, you can use it to apply for any position at Deutsche Telekom Group - quickly and easily with just a few clicks.

You need technical help? Our Career Team can be reached via e-mail or via phone: +49 800 3306700 and is looking forward to help you with any request.

Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life – this is admittedly not always easy.

Take charge of your life. With work-life@telekom, Telekom is expressly integrating the reconciliation of work and private life into the corporate culture. Diverse measures in the focal areas “Working time and location”, “Health and fitness”, “Family” and “Social aspects” ensure improved reconciliation of work and private life – for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality.

We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.

We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category Career Center on our career website.

Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.

You want to know more about our compensations and benefits? Then take a look at the section called Our Services on our career site.

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